Description of complaint:
would you like to hear about how they are making money off supposedly helping people with "Home loan modification" programs? Trust me this is as concise as I can be; A year ago I asked to be late on 1 payment due to a change in my pay period. They signed me up for a loan modification through the "Keeping Home Affordable" program and told me I qualified in the first phone call and that it would lower my payments, I said OK and they said my packet would be there in 6 weeks. That was a year ago, after a year of me continually calling them (I could not even tell you how many times I called and how many people I talked to... all the way to the CEO's office!) I kept sending them money each month even though I was told I didn't need to by some and told the opposite by others. My online accounting (my only source of information on my account)did not show my payments made until I raised hell last fall and then some were all credited on the same date and they still were not labeled payments but MISC, I have filled out the loan modification papers and documentation twice without any confirmation of receipt except from UPS, and still there is no record of the money I have sent them since and the modification is still not complete. I have called my " so called workout negotiator- Terrance Holt" uncountable times, you cannot leave a voice mail it routes you to a customer service rep. who knows nothing! After a some random sleazy guy showed up at my home and handed me a hand written slip of paper telling me to call BOA Home Loans about my foreclosure (what?).. I finally kept calling till the "workout negotiator- Terrance Holt"answered his phone extension last week and he told me he had "closed" my loan June 30th, I asked why my online record still showed me in still in arrears and my payments are not posted and WHERE IS MY MONEY GOING? he said it was in a "special account" I could not see!. Every time I talked to someone (including the CEO's office) I asked for written documentation of what they were telling me and they would say they could not provide that, I would ask for their email address and they could never give one. My credit reports shows me as not having made a payment for a year! My questions; Why couldn't I just be late one month? Where is my money that I have sent almost every month for a year?(the only time I did not send a payment was the months immediately following my "approval of my app" and was told NOT to) the answer must be that they are making money off this process...Who is making money off my money? How is it possible that at the end of this process, I owe MORE than I did when I bought the house 2 years ago? Why can't I get a straight answer in writing? When am I going to get to see in chronological order penny by penny, what has happened to my account? Who is going to fix my credit report? I am sending this to the CEO's office and to a consumer advocate, I think they BOA count on we consumers being ashamed of our financial situation and not wanting to complain, well I am DONE with that. thanks for listening