I filled out an online application for a new mortgage and got pre approved. The problem started after i received the packet from them. I sent all the documents as requested. They started questioning about some transactions that I had made in the last few months. I tried to get the documents for that. They said they were not satisfied with them. Finally they said all is fine and that they needed a "signed letter about my birth date". Seriously, i asked after I had sent them a copy of my dl, my passport and my birth certificate. I sent it anyways.i did not hear anything at all until i asked my agent to call about 36 hours before closing. They came back saying now they had a problem with the appraisal. the same appraisal company that they had asked to do After i had asked my loan officer about it and he had said everything was fine.Then they said they will do an emergency appraisal the next day so that i could have my closing on the day scheduled. NOTHING, NO ANSWERS. I had to extend the closing. I finally decided to apply with a local bank.(they got it approved within a month as promised). Anyways later when i call them to cancel my loan app. the manager says that it is in review and that I should get the results within a few days. A week went by with no answer. After i got my loan approved with the other bank, The same day i get a call from a lady saying she will be my new loan officer. I tell her she is the fourth person that is handling my case withing the last month and that i have got my loan approved through another bank and to stop wasting my time and their underwriters time. I have been a customer for them for 7 years and the only reason i went with them was thinking it would be easier since they would have my records and financial statements. It has been really ridiculous, Especially"signed birth date letter". even they did not know what they wanted when i asked. they asked me to write a letter saying i am so and so and that my date of birth is such. I am going to be taking my business somewhere else after this type of service.

Anybody listening!!!