i am tired of the way bank of america does there banking, and custmer service treats you like a little child and there mommy yelling at you how is it you deposit money and there is a hold but your account over drafts

I am a deaf customer. I opened an account at local branch of B of A in September 2010. At same time, I asked for contact via email (written language is my primary language) with the local mortgage/loan officer for this very small bank. I was ignored. I then sent 2 emails asking for "preapproval" of a home loan. I was ignored. I then sent the branch manager a long fax explaining what the Americans With Disabilities law is and why he needs to respond to me in writing, because I do not use a telephone and bank refuses to use live relay. I was then ignored for another month. Sometime in December 2010, manger and loan officers both began emailing. As of this date (December 31, 2010) they have STILL NOT been able to either approve or deny a home loan, despite my immediate responses to all of their requests for my personal and financial information. Excuses are: we have the name of your old landlord, but not the phone number. We did not get the fax you sent 11 days ago. We misunderstood what you were asking, etc. Nobody responds to me unless i first email the bank manager. Does it normally take more than FOUR months to make a decision about a home loan applicant who has a steady income? Or just for deaf? Seems to me like DISPARATE treatment. proof is dozens of private emails with dates on them.

My house was foreclosed on in September. Six months before the foreclosure of our home was to occur, we secured full time jobs and immediately contacted Bank of America (BOA) to start the home modification process, as we were more than qualified to pick up and start our house payments again. BOA told us we qualified, and would send us a packet of information to fill out by FedEx. We never got those papers. After calling time and time again, BOA would not return our phone calls, send us the requested forms to be filled out, nor assist us in any way after that first conversation. We hired an attorney to assist us and even BOA's attorney here in Denver tried to help us, but nothing happened. I kept a list of everyone I talked to at BOA for those months and what they said.

BOA called me today to tell me that Fannie Mae now wanted to help us get back our home. Fannie Mae would pay any costs associated in doing this. After thinking about this, I am wondering if Fannie Mae is just now getting clues of how BOA has been screwing over people who are qualified, yet not being assisted, in receiving the home modification program. Clearly, BOA has denied (or not assisted) people that could have stayed in their homes by using the President's modification program. Having said this, has Fannie Mae been foreclosing on a lot more houses than it seems like it should? I bet you it is because BOA is not doing their job. Look at the thousands of websites on complaints against BOA. The consumers are complaining about the exact same thing I am talking about. No wonder BOA is having states filing class action lawsuits against them.

I just wanted Fannie Mae to know that there has to be a lot of people like me that could have kept their home and not have had them foreclosed on and dumped back on to you at a loss. (I was willing to continue paying my loan if they would have just tacked my missing payments to the end of the loan.) My house is still on the market and they currently have it listed for $60, 000 less than I was willing to pay to get the modification.

I have written our State Attorney General regarding this as well. If you are aware of this problem or need help in pursuing BOA's inaction to assist its valued customers, please let me know. I would be happy to help. After the grief of losing our home, I would be more than willing to assist.

Anyway, I wish you much luck. With BOA denying qualified people their home modification loans, I believe you are going to continue to be saddled with a lot more homes to come; homes that should not have been foreclosed on.

I HAVE DEPOSITED 50000 USD WITH BANK OF AMERICA CENTRY CITY, IN 2003, HOWEVER, FUNDS NO LONGER EXIST. VARIOUS ATTEMPTS TO RECOVER, NONE OF OFFICERS EVERY GOT BACK TO ME WITH FACTS BUT MONEY WAS GONE, ONLY BOA FILM RECORD ARCHIVE SENT MESSAGE SAYING THE ACCOUNT WAS CLOSED. NONESENSE AS NO ANY SUCH INSTRUCTIONS GIVEN NORE NOTIFICATIONS RECEIVED. HOW CAN I ESCALATE THIS MATTER?

Last year SKANK OF AMERICA (better known as "Bank of America") accused and blamed me for fraud some thieves stole from my account. The bank authorized withdrawal from my account totalling over $13, 000 and purchases over $5, 000. In total I filed a claim with bank of america over $18, 000 but they denied my claim. They sent me a letter saying that "there was no error" without a full explanation of what they meant. I contacted over 10 lawyers, all of them wanted me to pay from $5000.00 to $10, 000 lawyer fees to take my case. I wasn't able to find lawyer to take my case on a contingency plan. I still need to sue their asses. so if anyone knows a good lawyer who will take my case, please contact me. I don't think anybody should bank with Bank of America.