BOFA is kind of backwards in some ways as a rsult of being very southern in origin. I submitted a check reorder with my full name on it only to receive new checkd with park of my last name being changed to an initial. BOFA has personnel that make changes without authorization which really pissed me off when I provided the correct way m y name should be on the checks. BOFA dos not get it when a customer has two last names such as mine. To make pat of the last name an initial is just plain stupid. I do intend to go into one of it poor customer service centers on the South Side where you are treated and greeted with an attitude like "what do you want?" My exerience with North Side service center is much more pleasant. I wonder why, but blieve BOFA know the answer very well. Lack of respect for South Side Customers in general!!!

A few months ago bank of america allowed someone in Orlando to loot my bank account while I live in palm beach and refused to reimburse me. they are claiming that I did the fraud my self or that I know the person who did it. I talked to a lawyer but he charged $375 per hour and I can't afford it. If anyone can know a lawyer who can help to take case on contingent, please help!

Bank of America is ruining my credit! I've been lucky enough to keep my job through out this recession. I make six figures and have always been financially responsible. I've been unlucky enough that Bank of America has aquired two of my credit card accounts. I already had two lines of Credit with BOA. I've NEVER been late with a payment and actually pay more each month than what is due. They have continued to drop my credit so that it appears that I am right at my limits. For example: I had an MBNA credit card with an $18, 000 limit. I made a $5, 000 payment and they lowered my limit to 13, 000. I just made a $2500 payment and they lowered my limit the additional $2500. I just needed to buy a car and because it looks like I'm at my limit on all of my BOA accounts- I had to get a higher interest rate! I just paid off one of my BOA lines of credit ($9, 950) and the closed the account. They are taking good people thatt are working very hard to make their obligations and screwing them. My credit has dropped from good to fair thanks to BOA! There has got to be someone we can talk to about this. Does anyone have any suggestions?

Bank of America called to tell us that they were closing an account that we had just paid off to zero. We had been customers for 9 years and had a credit limit of $32, 000. We had just made a huge payment to them due to the refinancing of our primary home. With the refinance, we paid of 2 credit cards and a small second mortgage. The credit card balances were due to unforeseen medical expenses. We had never really carried much of a credit card balance before. All of a sudden, Bank of America states that we are a credit risk! Our income did not change and our mortgage payment only went up by $300.00 from the previous payment. They would not just lower our credit limit ...they had to completely close our account! So now their actions will affect our credit scores. We are penalized for doing the right thing! I will never do business with them again and I urge everyone to stop before they open any sort of account with them. This is not the right way to treat customers. There really is no reason this should have happened. We are appalled and to say the least upset.

I lost my second job and had my income reduced by 3% through statewide furloughs (I'm a state employee). I got behind on my mortgage payments and heard about the Home Affordable Modification Program through a friend. I applied for modification through Bank of America (BOA) in early August 2010 and was able to send in payments for all of the months I was behind. BOA sent three of my checks back. I called them to inquire as to why and she told me my home was in foreclosure. She said I would need to send a cashier's check for $3804 for the four payments as my personal checks would not be honored. I Fed Ex overnighted the check for that amount. A few days later, I got an overdraft notice from my regular bank. BOA had cashed the last check instead of returning like the others and overdrew my account. I called to find out why they had not honored three personal checks and had the other one. After being put on hold on and off for an hour, and explaining to the cust. rep that I had been accepted into the Modification program, she finally told me that my mortgage had NEVER been in foreclosure and that I should continue to make my modification payments (preferrably by phone so I know they are received on time). I have paid in full all my mortgage payments, but yesterday I was served with foreclosure papers!!! The forms state that I havent made a mortgage payment since MAY 2010 although I have a cancelled check for MAY as well as my statements saying the $3804 cashiers check paid June, July, Aug and Sept. I also have my bank statements confirming my OCT, NOV, and DEC modification payments...all by the first of each month.
CAN THEY DO THIS?!? I AM BESIDE MYSELF. I cannot afford a lawyer so I am sending to the court and their attorney all my proof.