Bank of America (BOA) Insurance Scam. I found out in 11/2007 that BOA was debiting $20 a month from my account. I was surprised to find out they had been debiting it for over 2 years. I called BOA to get the number to the creditor and they told me it was Smart Step and gave me their number. I called and told them I did not order anything from them and had not received and accidental life policy. At that point I thought this really is a scam and told the person at BOA insurance to send me my policy. I also told him to stop debiting from my account. I did not receive anything in the mail and this came to my attention again in March 08. I lost my job and again called and requested them to stop and they did not. I called my bank and they said that I had to handle it myself and they would not refund the money they scammed from me. A year or so later I talked to a branch manager who told me that Smart Step is actually a BOA company and to file a fraudulent claim and I did. Long story short BOA and BOA insurance would not refund my more than $500 they took out of my account and BOA would not refund the hundreds in overdraft fees directly linked to this. Now I do not have a bank account and my credit has been affected by this. I am going to continue to fight BOA and BOA insurance and file complaints with the banking commission in NC (the corporate headquarters of BOA) and with the Better Business Bureau. Maybe if enough people come forward we can stop BOA.

After BOA's on line banking site did not accept my log in information it locked up. I went to on line chat to reset. They asked for information that I was seeking on line which of course I couldn't get. I had my account number, my debit card number with the three digit number on the back and other information such as the details of the two accounts I closed with them on the third because bank errors that cost me around $52. When the account locked it provided a number to call which was unavailable until the next day. After half an hour with one person I was given the same number. I asked for a supervisor and after another half hour answering the same questions I previously answered I was given the same number. Three times I was asked for the branch and provided it. It doesn't match their records? They stall, go over the same info time and again trying to wear you down then pass you on to the same unavailable phone number I got when I was locked out and which began the process. Rather than call the number I will go to the branch that doesn't match their records and cut my last ties with BOA. It will be a good morning.

Bank of America kept sending me credit card checks with a low interest period. I have 2 credit card with them & they have changed the numbers on both accounts 3 times over the past 2 years. It's been very confusing to keep the numbers straight. On one account I paid the balance every month & they kept sending cash advance checks. In 2009 I only had 6 weeks of work so in Feb. 2010 I used a credit card check so I could pay bills. They charged 4%, $720.00. cash advance fee up front. When the low-interest period was up (Sept., 2010), they raised the rate to 19.23%. I have excellent credit and have always paid my bills so I called to question the 19.23%. After that call, they took all the outstanding balance of credit on both credit cards away (which increased my debt to credit available ratio) and they would not lower the rate. I kept getting credit card checks every month with a big, bold 9.9% rate once the low-interest period was over. When I called about that, they said it was on my other credit card. They were confusing with all the credit card number changes, the monthly checks with 9.9% rate after offer period was up, and absolutely inflexible with the rate even though my credit is still excellent. Is there anything I can do? They get stimulous money, unprecedented low interest on their loans and they try to confuse consumers & then charge 19.23% interest!

I refinanced with Bank of America on 10/25. Old loan was paid off. New loan payment starts 12/1. No payment was due 11/1. I went online to my BOA account and removed my automatic payment info. I followed up with a phone call to BOA to ensure that I'd done what I needed to do to stop the automatic 11/1 payment. BOA assured me I had -- even said they'd track it to ensure it wasn't taken out of my checking account. On 11/1 it was: almost $2500. I've been calling them ever since. Every day it's a different story -- check's in the mail...this will be electronically restored to your checking account within 3-5 business days...today was told it would be 14 calendar days from the day they "discovered" the error...!!! No one there cares about the customer. Stay away from doing business with this bank!!!

- Bank of America makes nearly 40% of their annual profits from fees, charges, etc. to their "valued customers", and will soon be charging around $9 to speak to a teller at any branch. -As stated on CNN in October, 2010-

I have had my share of horrible experiences with them, and actually just finished up with the latest claim on my wife's B of A account.
Months ago in May, a company called "Passport to Fun" charged her account without her realizing it until a couple of weeks ago when she noticed a second charge from the company and decided too look back. We filed a claim at the local BofA branch (HELL of a process) and they said the claim would be processed and the charges reversed within 7-10 business days.
Come to find out as I investigated today, they reversed all but ONE charge which was an "extended negative balance charge"- keep in mind they just closed out her account due to the neg. balance AFTER making the claim. She only had the negative balance due to the unauthorized transactions that took place, and BANK OF AMERICA'S ADVERTISED POLICY is that YOU, the account holder, are NOT responsible for ANY UNAUTHORIZED TRANSACTIONS on your account.

After my many phone calls to several different departments of BofA, (the run around) I found out that the company that charged her out of the blue (Passport to Fun) IS AFFILIATED WITH BANK OF AMERICA! The BofA rep actually told me that, (probably without knowing my suspision). Included in this piece of information I found out from the rep that Bank of America never actually filed a claim on my wife's behalf, they just spoke directly with Passport to Fun and had the charges reversed. It was no problem due to their "buddy buddy" relationship. However, they still closed out my wife's account due to being in the negative from these unautharized charges from their affiliate. Looks like I spoke to the right rep at the right time, because in my past experiences, the customer service reps could care less about you're issue, don't know anything (or chose not to tell you if they do), give you the run around, and in the end, you're right back where you started.

I will leave you with this final statement/personal opinion.

Bank of AMERICA puts shame to our name. AMERICA: Land of the free, home of the brave, and everything in between.

-Ryan
Another victim of the system

And oh, p.s.
Don't bank with Bank of America
(as if you didn't already figure that out)