I have been working with Bank of America for 18 months on loan modification. First of all, they wouldn't even talk to me unless I was behind. I was forced to play their game. I paid them "trial" payments for 11 months, all before they were even due. I finally get a modification package which noone has been able to talk to me about. I was told that was their offer and it was not negotiable. The only thing they addressed was the payment. The principle went up $10, 000.00 and I had a balloon payment at the end of $18, 000.00 The house is barely worth 1/2 of the loan amount and they payment they figured out is still close to50% of my takehome. Hesitantly, I agreed to all their rediculous terms. I figured all that matters was that I could afford the payment and stay in my home. Eventually, the value of the house has to go up again. I started their new increased payments although I never got confirmation from them that they recieved my signed packet back. Here's where I lost it...after making 2 new payments, I get a letter saying I am one month behind. After talking to them, they tell me they applied my first new payment to the principle and if I don't send another payment, I will always be one month behind accruing late fees and hurting my credit. 2 payments is impossible for me to send. For over a year, I wonder...am I keeping this house or loosing it? I'm mentally drained, depressed often and have totally given up complying with their every request. For peace of mind I am ready to let them just take the house back. I can live just as well anywhere else and pay 1/2 what I'm paying here. Time to downsize, live within my means and get some peace into my life. I'm not the first, nor will I be the last to loose in such a big investment. My only regret is that I may not ever save enough for another down on a house and that my kids and grandchildren will not have a place to call their own. God knows I did my best. I'm turning in my keys...

COMPLAINT - MARY MCCOY - SMALL BUSINESS Escalation Supervisor...- Worst service provided by her...

- This must be the 5th or 6th time I called to discontinue online Invoicing and direct payment service..
- BOA had been charging me 20 bucks every month every time I was told that they have opened a service request and someone would get back with the answer/resolution...

Finally talked to Mary McCoy: (Supervisor Small business escalation department - supposedly highest rank I could talk to...)
- She says that she is highest in the ranks - can only go give $40 back..
- She says there is no other process for getting refund for inappropriately charged amount...
- She says that people who have told me have lied and she is the ultimate authority for BOA...

I am extremely disappointed to get such a response... and top of that she decides to hang the phone up declining to transfer the phone to her supervisor when asked multiple times...

I have to agree that BOA does have policies that are designed to rip customers off... and the attitude is a dont care attitude...

I do not even know how to make this a short story. Basically BOfA has made my life *** for almost 2 years.They give me the run around I literally have spent up to 20 hours a week on the phone. Trnsfrd & given diff stories. I qualified for modification & made my payments, yet now they are still saying im in forclosure & some say I never got a modification while others see the modification. They cannot explain actions on my accounts where funds were moved around and missaplied. They cannot tell me anything and now they will not xcept payments!!!??? I dont know if i will even have a house at this point. its a nightmare. I cannot get anyone to help me. I literally have talked to 12 ppl just this week and got 12 different stories and no answers!

Where is the complaint that I wrote about Bank of America?

Where do I begin... well in November of 2008 I lost my job at Target where I was making approximately $60k a year which is very good for this area. We were devistated and I immediately applied for unemployment. I then contacted my bank and informed them of the situation and explained that I could send them about $1000 per month with my unemployment, at the time my mortgage was around $1600. I asked them if they had any mod programs or assistance that would help me keep my house and I was told "NO" that my $1000 per month was only going to pro-long forclosure. I was told that my debt to income ratio didnt qualify me for any program. That was a no brainer... I just lost my income. Anyway, so instead of paying a payment I paid off a bunch of our debt. I then contacted Bank of Amercia once I had some significant debt paid and asked them the same questions. We went through the same routine conversation and question/answer period, but this time they said I qualified, , , oh and I also had a new job by this time however I was earning less money, much less. Never the less they told me to send in a TON of paperwork, employment varification, a hardship letter, tax statements, the whole works. I sent it in for them. During this time they were working on putting together this forbearrance payment for me, $828.66 per month for three months when it finally arrived. But during this time, I would consistantly get letters stating that I didnt qualify now, they didnt get something from me they needed, or they would send me a bill with a new HIGHER payment amount. Each time I would call I would get a different story from each representitive. So when if actually finally arrived I made my three months payments as requested and then didnt hear a word from them. Approximately a month goes by so my husband calls them. Oh yes they re-assured him that the new modification would arrive in December. January shows up and we still havent heard anything. Then we get a letter in the mail stating that we dont qualify and our new monthly payment is over $2000. That is over $400 more than our originaly mortgage payment. We could not afford it. So we called and again we were given the run around numerous times only to finally have them tell us our debt to income ratio was too high. WHAT???? We didnt incure any new debt since we were qualified last time so what is the deal. We just through our hands up and said forget it. We have tired for almost two years to work with the bank on an affordable mortgage payment and now our house is in the forclosure process with a sale date of November 29th 2010. So we started selling our things, we stopped putting money into the home for fixing stuff and we started packing and looking for new homes. AND NOW WHAT... the bank sends us a new affordable plan out of the blue and are willing for work with us all of a sudden. Why now? Why after we have tried for so long? Why after we sell our posessions? We wanted to keep our home and they played games with us for sooooooo long and now that we have gotten rid of our personal belongings and our preparing to move they pull this.