Bank of America
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Category: Business & Finances
Contact Information
Austin, Texas, United States
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Bank of America Reviews
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jonnyg1963
October 2, 2010
illegal foreclosure
Bank of America and Fannie Mae are crooks along with the real estate brokers who are working with them on buying foreclosures. I was told by Bank of America on a conference call 08/05/2010 that they would postpone a foreclosure auction on my home scheduled for 08/11/2010 until they reviewed my new paperwork I submitted after finally getting a job, after being laid off and out of work for a year and half. The entire time I was laid off I paid half my mortgage each month, which was over half my un-employment compensation trying to keep my house. I was encouraged by BoA to continue paying at least half my mortgage payment each month as a sign that I was trying to keep my home. I constantly asked them to reduce my monthly payment $300.00 and then I would be able to make the $800.00 monthly payment one way or another. Every time they would review my paperwork they would stall, lie and never commit to any answer one way or another. So, after being told on 08/05/2010 that they would postpone sale of my house for 30 days as the paperwork was reviewed by the underwriters. Between 08/05/2010 and 08/11/2010 I was never contacted by phone, certified mail or any other way that they were going to sell the property on 08/11/2010 after stating that they were postponing the sale. The first notice I received was from the buyer's lawyer telling me I had 5 days to vacate the house on 09/03/2010 because it had been bought on auction. On 09/03/2010 I contacted BoA and ask them what was going on them what was going on? And they told me my paper work did not get to the under writers until 08/15/2010 and it was already stamped as sold. BoA told me that Fannie Mae came in and said that they were denying the postponement and to sell property. So after spending the rest of September trying to track down answers through the maze of phone numbers given by BoA, I was finally able to talk to someone from Fannie Mae on 09/24/2010 who then told me it was BoA that declined postponement and sold the property and gave me the number of the party that would offer the "Keys for Cash, relocation assistance program." They informed me that they would give $1800.00 dollars if I was able to be out of my house by 09/27/2010.I told them that it was not enough to cover the first month rent and a deposit to find another place to live. I am now going to court now to fight an eviction from my own home. My next step before court is go to the local news station that is doing a story about how BoA and Fannie Mae are taking taxpayer dollars and not doing any loan modifications and are just using the program to steal property which they are now selling to selected brokers at a low investment price while getting the government to supplement any costs they incur at the expense of the struggling home owner.
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Laraine Wrobleski
October 1, 2010
Mortgage Modification
I successfully received a permanent modification from B of A in June. All payments before, during, and after the trial period were made on time. I have my transaction history and confirmation numbers to prove it. Yet B of A says I still owe two payments, and I've received 3 threatening letters of foreclosure. B of A Payments Research Dept. acknowledges all payments have been made, but they see that the modification dept. didn't apply them all correctly and I must get this corrected through the mod. dept. I've made no less than 15 calls including all the transfers, and have made no progress. I speak to someone new every time and there is no accountability. Even when someone says, yes, they can fix it and they'll call me back, I never hear from them again. I don't know what to do since I can't sit down with a human being and discuss this. I'm thinking I'll have to make 2 payments again to stop the threats, then take all my documentation to small claims court. HELP!!!
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shells-hell
October 1, 2010
loan modification work out program
I don't even know where to start! I feel like I have been fighting a losing battle for over a year now. I applied for a home loan modification last July, 2009 when my husband lost his job. We were approved and were sent the final paperwork, signed and returned it via Fed ex. We made payments at our normal rate and upon receiving our interest statement for 2009 for income tax return, I noticed that it showed we had only made two payments the entire year. I called for months spending around 64 hrs. in total on the phone with bank of america trying to get them to get my information correct...no luck. Finally I saw that they were putting my payments in a partial payment balance and not applying them towards my loan. Several customer service employees tried and even told me that they had transferred the funds over but it still did not all get moved over to the correct account. Months later I finally got the right person and that problem seemed to be fixed. Then I received a letter of foreclosure that was a credit amount of $752, yes, that's right, a letter saying they were going to foreclose on my home if they didn't pay me!!! Unbelievable!!! Finally, I talked to what seemed to be a knowledible person at BAC and they noticed that my loan modification had never been closed out properly and that I should re-apply for it again so that it would be fixed once and for all. I did and it has been over three months now, I have called almost every day, received a sale date for my home to be auctioned off and I have even filed for a post-ponement of sale and followed all the rules but still have no answer. In a matter of a couple of days my home will be taken away and I can't get a straight answer from anyone at BAC. They actually keep telling me to check back with them in 72 hrs ...I have run out of time and am forced to file for bankruptcy now in order to stop the sell. I guess they were going to call me after they sell my home to let me know if we received our loan modification or not!!!
This treatment is cruel and unusual and something must be done to regulate these big companies that have our lives in their hands. The system is broken and needs a major overhaul. I have never been this stressed out before in my life and have had to battle all of this while going through surgery, a week's hospital stay and a terrible diagnosis. Instead of concentrating on my health I am spending my time listening to uneducated and misinformed employees of Bank of America Home Loans.
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wright.d
October 1, 2010
Home Loan Modification
In January my husband after not working for several months started the paperwork to apply for a home loan modification through Bank of America. We were asked several times over a few months to provide the same documents over and over again. In August my husband received notice from one of his credit cards that they were reducing his limit (this was a business account) from $10, 000 to $1400. He contacted the credit agency to fine out BofA had notified the credit companies we were several months behind on our mortgage. I will skip all the fluff in between the past few months making phone calls to incompetent people to the present. Now we have been told we don't qualify but owe BofA $5000. BofA sent our loan to Freddie Mac, that was 2 months ago. Now we are still waiting but being told our mortgage is way behind as we have not paid. We have proof via canceled checks our mortgage has always been paid. Yes we paid the approved "TRIAL" period but we were never told to stop that payment. So, in a nutshell BofA has destroyed my husband's credit making it very difficult to run his business. What ever we owe to BofA will be put on the back of our loan so we will be actually paying more for the original loan. We were not one of those people who bought above our means...we actually purchased a foreclosure 3 years ago at $240, 000. We put $20, 000 down and now owe $172, 000. Our house is worth about $90, 000. It is really a shame that this bank has destroyed our credit, not helped reduce our mortgage payments but made them higher, and still have not given us a final answer. We have also asked for a total breakdown from them of all money in and out so that we can compare. We hear nothing from them. Should we walk away??? I was trying desperately to keep our house but now I am not sure we can because of the damage BofA has done.
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fomoco66
October 1, 2010
Making home afforable
Bank of America is a joke when it comes to this Making Homes Affordable I have been going through the process for 2 yrs now.I wasn't behind on my payments just took a 20% paycut 2 yrs ago.That is when I started the process sending, faxing and signing every document they wanted.Just to be told every fews months the lost it or never got it.Then after a year of calling them every few weeks to see how thing were going the finally said we need to start this whole thing over again and lets start you on a trial period loan payment now.That was the first time anybody had even offered that trial period to me.So the process started again I would call every few weeks to see how things are going the would tell me it is still in review.Then in June I get a message saying I needed to call them.I call them they tell me I have been denied due 2 things 1 was divorce was not a good reason and I had to much reserve money.I told them divorce was only part of the reason that the pay cut was the big reason.Then the lady tells me that I needed to move my reserve money somewhere like a credit card or just take it out.I was told then I can reapply which I did.So I asked them which payment do I make the trial period or my orginal payment they said the trial payment till I recieve a letter stating I have been denied.About a month later I get a package in the mail saying I had been approved for MHA and had to sign and send a certified check with the amount of my new payment back with the paper work within 5 days or it would be void.I did a all that checked and saw that they had recieved it.Called a every few weeks to make sure everything was going ok was told had not been transfered to the system yet.Asked when wil I see a payment book or coupon to make my next new payment wa stold not sure what is going on with that but you can make one over the money so you won't be late so I did that.Then yesterday I get another package from BOA saying that I had been denied the modifactions due to reserve money the samething they told me in June.So now which letter do I believe the one saying I was apporved or the one saying I was denied.
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ngminh08
September 29, 2010
Holds on Deposits for a whole week
I've been banking with Bank of America for years and thought they are good.
I recently started to notice that I got ripped off quite often.
Whenever I make deposits for more than 5k/day, BoA put a hold on my account for the amount over 5000 for a whole f... week. So when my scheduled payments due, BoA charged me for overdraft. Beautiful reason.
I called BoA today when I noticed the hold and both their customer services as well as the Suppervisor told me that there is nothing they can do about that. It's their policy.
Seem to me that BoA has become so big that they now don't need customers. We should go and do our banking some where else where they value us.
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MC YOUNG
September 29, 2010
Careless handle large check amount
I am complaining that Bank of America is careless to protect their customers. The tellers did not question or verify those large amounts of Cashier checks since they know that there are a lot of fake cashier checks out there and it got me in dept right now. All my account balance in NEGATIVE and Credit cards declined. I received Cashier checks from this company called “Mystery Shopping Provider Association” for the amount of $2900.00, $5420.40, $7420.40 and $7420.40 to cash at my bank for Evaluation at different Credit Union. I cashed first check on 09/20/2010 for $2900.00 and on 09/23/2010 I cashed another check for $5420.40. No tellers question or verify this check even those on that 9/23/2010 the bank showed my $2900.00 check is bounced. I did not know until 9/24/2010 regarding the check bounced. All these cashier checks are fake, but it is too late. I just received two more Cashier checks for the amount of $ 7420.40 each. If I take to the bank, they will cash for me. I should not be the victim of the scam if the bank do their job to protect customer.
I will submit complaint for those scam later
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PAUL DICKSON
September 27, 2010
MORTGAGE
Im writing you today in response to bank of Americas poor customer service and possibly predatory business practices in 08/2010 of this year I started a automatic payment to pay a loan I have with them through my checking account bi-weekly I spoke to a customer service rep by the name of David who told me I should first send in the sum of 281.dollars I did than immediately start the bi-weekly payments starting within the same week that I sent [using my banks automatic payments I have all records available for review ] now because I did –not use bank of Americas auto-pay site they are attempting to charge me ‘’late fees’’ when I-AM a month ahead in my payments according to my records the customer service people at bank of America do-not want to assist me or be accountable for any conversations[they will record me and my conversations with them but will not assist me if I tell them I want to record ‘’our /my;’’ conversation for my own records and fallow –ups please help MR PAUL DICKSON 6629 BENNELL DR REYNOLDSBURG OHIO 43068 614- 863-1922 C.C MADE TO THE FOLLOWING AGENCIES BETTER Business Bureau Of Central Ohio Inc
Ste 30A, 1335 Dublin Road, Columbus, Ohio - (800) 759-2400
Ohio Attorney General Richard Cordray
30 E. Broad St., 17th Floor
Columbus, OH 43215
Governor's Office
Riffe Center, 30th Floor
77 South High Street
Columbus, OH 43215-6108
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Kyle
September 27, 2010
Management & Security guards who don't know who the customer is
My recommendation is that you do your banking at Wells Fargo, a Credit Union, or a bank that hires management and security guards who value the customer. Sad part is that many of the employees here (minus a few) are pretty good.
There were unprofessional and unwelcome comments made by security officer in the parking lot. I parked in the "Bank Only" parking space after using the bank and checking my account via the internet @ the nearby starbucks.
The security officer made a comment to me that I didn't walk into the bank nor out of it; when in face, I had my statement printout that I did in fact use it and didn't spent less than < 40 minutes at the nearby Starbucks. He made some false accusations about me that were untrue. Perhaps he doesn't understand that both the taxpayers + customers are keeping him the bank going. In this case, I am both a taxpayer and a customer and so are you.
My recommendation is that you find a bank or credit union that doesn't make accusatory comments to the customers face.
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shannon1969
September 25, 2010
Modification
In June 2008 my husband loss his job in New Jersey and we live in Phialdelphia. I paid everymonth my mortgage until October 2009 when I knew it was to hard and I could qualify for a modification, especially HAMP since I have been eligible. I contacted them right away and was told to fax my documents and I would qualify . My mortgage payment was 819 and we received 1700 month. I have a family of five. I faxed what they told me and never heard anything so in December I went online to check out my account and it stated I was denied. I called BOA to ask why I wasnt notified and they said they didnt have to. So in January 2010 I started seeing a counsleor at the Dickson House 215-336-3511 rebecca Swanger to help me. We called them and received a fedex package requesting the same documents I faxed. On February 5, they sent me a letter stating they received all of my documents and will review them. never heard anything. Recieved another package, sent in same documents, never heard from them. I made several calls with rebecca where each time they said i qualified and they would send me out packages. (By the way we sent 6 authorizations stating I could talk on my husbands behalf and they never had anything) In April we finally talked to a Margurite( I am going to dickens house on Monday to get my whole file, it has the dates we called, people we talked to and the result) We were told a Devon in the excalation department would take care of us and he will be the only one, I was so excited it was like finally well he called one time in May then finally and ironically he called in July(6 mos after) but at that moment my husbands unemplyment stopped but my husband was approved SSD which we would get an award letter . Devon said once I get that send it in and they will approve it( why didnt they approve it all those months and they never told me why not, never) but August 31 I recd a fedex from them stating I didnt qulaify for the HAMP because of missing documents. So I contacted Darlene at the HOPE Hotline . We were on the phone with them for 3 hours and she has all the notes. We were never told why I didnt qualify even though she told them they were in violation because with my financials I should qualify. So we finally got in touch with a Christopher Boyd who said he will be our negotiatior and the final one and said I could fax him the documents which I did Sept 16 I called him Sept 17 and left message he called back and said he received everything and I was good . Now I just received another fedex requesting the same info and so I called HOPE hotline again and we spoke to an Anita who said I was denied becuase of missing documentation, she said I didnt qualify ( Darlene told me they can not deny me becuase of that) then tonight a member of the HOPE team from BOA called me to see if I got thier package. I said I was on the phone with thier modificaition team today for 2 hours. What is going on. We receive about now 1150 mo plus 600 food stamps. My Mortgage is above %31 but why wont they give me a trial period Please Please help. They are in severe violation See my house is nice and I have equity in The one negotiatior told me that the HAMP Program is for the people whose house is not market value the ones who caused this mess to begin with PLs I just want a Hamp and make sure my house is safe.
Also today Anita was talking about recently she had no answer when I asked why I was never qualkified since November when I have been trying.
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