we have done bussiness with b of a for 40 years and they got our tax payer money with bailouts and then they played god with our money as to who would stay in bussiness, and when you can't survive the economy and get a loan they force you to default and then are quick to ruin your credit so you can't get anything from anyone. That is customer abuse. I hope some crazy person blows up all their offices.

Bank of America play 'games' with their customer deposits. I am out of town on business and needed to get a cashier's check to pay an urgent bill. I tried to get a cashier's check with a Chase ATM..but there were no Chase banks in New Hampshire. But there was a Bank of America in New Hampshire. So I deposited a Chase deposit in a Bank of America bank in New Hampshire and the check cleared the next day.. and I had proof. However, Bank of America REFUSED to release the hold on the funds until 10 days later - regardless if I could show proof of funds clearing. I feel that Bank of America practices criminal banking procedures and until someone stands up to them, they will continue their shenanagans.

I bought an investment home and had loan from BOA through a brook, the whole process was unbelievably snap. BOA had my husband’s information entered wrong into their computer than asked my brook and us did a lot of extra work, and they kept promise they will have all paper ready but until the last day (it was HUD property, must close at certain day); while they worked with my brook, they wrongly emailed us information what they should send to the brook with encryption(my GOD, what happen if they email our information to others?). The worst was, on the last day when we got the closing office, the close attorney said BOA had found errors on HUD, they were making changes and didn’t know how long it will take; 1 and ½ hours later, we had been told to be back to office at 4:30. We finished sign all papers and found they charged too much for escrow, that is not allowed. The attorney said the house was not completely closed and we couldn’t have keys. But you know BOA began to charge us interest from that day. The following week, the attorney office send email to BOA back-forth, finally we got the refund of escrow surcharge, but not even mention any interest.
While had this loan from BOA for the above investment house, we were doing refinance our primary residence from BOA via the same brook. BOA was our older lender, too. The ref. was delayed to the last day d on August11, somehow the funded on August 19 instead 16, I am not sure if we paid another extra 3 days interest, because when I received the escrow refund yesterday, I didn’t see any details. The refund toke them more than one month after I called couple of times.
BOA used to provide good service, what happened to them? I hope BOA top manager can read this email.

As a former Countrywide customer and now a Bank of America customer I have been told several times that my paperwork is not complete. Since July of 2010, I have resent the supposedly missing documents an additional three times to their fax number, with the appropriate loan number, attn: HOPE TEAM, and still they claim the hold-up is the paperwork not forth coming.
UNDERSTANDING that this is the problem, Since day one with a fed-EX tracing number they are claiming lost paper work included in the envelope. I asked what happens to the envelope with my documents, personal information, and bank account numbers, and every other kind of document asked for lost???? HOW.
The representative could not answer what happens to the envelope upon opening, if it is checked before tossing or if they shred the envelope. She did not have a clue; neither did the other three individuals I spoke too. I worked for Bank of America and the procedure use to be to retain all envelopes for 30 days then shred all the paperwork, but if a customer calls about missing documentation they would have someone go through the dated materials if it wasn’t shredded. I know what I sent them is accurate and I have done my due diligence.
Bank of America does not even contact me or e-mail, or send a letter to inform me that there was a problem, I am the one that has to do all the calling, waiting 45minutes or more to get a quick answer of wait 30 days, then 90 days and I will get a response. I am not the problem. I am beaten and about ready to go through a third party, “Mortgage Attorney”.
I had my hopes up when I had a message from Bank of America, but sadly it was one of their “Advisors” inquiring why I hadn’t sent my payment in. I explained about the problems I have been having and I get the rehearsed I’m sorry. I lost it!
If there is true representation in our government for all of us who are struggling in a declining job market, they need to have strong regulation for the mortgage and banking industry; accountability and fairness. This is our shelter, saved for, cared for and contributes beyond the banking industry’s profits. It houses human beings, pets, establishes community and its community is in need of real help, When anyone of us call’s Bank of America it should be I am happy to help you and mean it! Not the same old rehearsed lines (lies) that it is my fault and I don’t send the paperwork, when it has been sent.
Thanks for the opportunity to sound off!

BANK OF AMERICA SERVICE IS HORRIBLE WHEN IT COMES TO YOUR HOME LOAN THEY COULD ONLY SERVE YOU ONLY TO OPEN LOANS THE REST OF YOUR PROBLEM YHEY ARE NOT CONCERN ABOUT.
THEY GAVE PROCEEDED TO FORECLOUSE MY PROPERTY WHEN ALL ALONG I HAVE CAOLLED THEN TO MAKE ARRAGEMNETS THEY IGNORE THEIR CLIENT LEAVE YOU WAITING INTILL LINE IS DISCONETED AND IF IN THEIR BRANCH THE WONT DEAL WITH YOUR PROBLEMS LOAN OFFICE ARE ONLY THEIR TO OPEN ACCOUNTS I BEEN TRYING SINCE FEBRUARY INTILL NOW PROPERTY HAS BEEN PUT IN FORECLOSURE DUE TO SMALL AMOUNT THAT HAS GENERATED INTO A BIG AMOUNT DUE TO ALL THEIR GAMES AND IT HAS REACH A NO WINNING CITUATION.BECAUSE THEY WANT FORECLOUSURE AND THE PMI INSUARANCE.