I was sent a Mortgage Loan Modification in June. I returned the documents with a cashiers check for the amount noted as my new monthly payment, for the entire term of the loan. No where on any of the pages did it state trial period, temporary payment etc...
My next scheduled payment is due Sept. 1. The payment is $90 more a month than specified on the Modification. They are also now requesting an additional $1, 052 before that date, to keep my payment at the new higher amount. When I called BOA I was told that this was a trial period of 3 months, not for the entire length of the loan. They added to my principle all the past due interest, escrow and an additional $1, 400 for other fees and charges...
I really believe their accounting department needs an overhaul. You can call the same number 3 times to talk to someone different each time and get 3 completely different answers each time you call. I have been trying to deal with these Bank for almost 2 years. Too bad all the money given to these banks weren't given to the American people. We could have paid off our mortgages and we would then have money to spend ...here in America.
I will NEVER deal with Bank of America again by choice. Ever. And I would advise anyone who has a choice in the matter, stay away from BOA. They will charge you for everything they can, legitimate or not.

In February of 2010 I missed two payments with Bank of America on my mortgage. In April BOA sent me a letter requesting that I chose from the options they provided two help with my situation. I actually selected two options and put my house on the market and try to do a modification on my loan. BOA sent me the necessary paperwork to do fill out for the modification, I set the first group of papers back in May. then in May they requested more info which I returned by June 23, 2010. On July 12 I received a letter from an attorney in Addison, Texas that they had been hired by BOA to put my home on the Auction August 3rd and I would be foreclosed on. At first I thought there was just an error made at BOA and I could make the necessary phone calls to correct it. For the next 3 weeks I would spend approx. 25 hours on the phone with BOA and try to solve it. Many agents would tell me I was still in modification and they would request a urgent stop on the foreclosure. Others would tell me that they did not get the paperwork from me that was Fed-Ex to them and they were foreclosing on me, they would finally find it and then they would try to request a stop. Quite a few had no idea how I ended up in the foreclosure dept. After all said and done no one could help me, I did everything that BOA asked me to do, my modification was never even completed. I lost my home on August 3, after being divorced three years and making payments by myself that totaled over 100, 000. I was going through my 401 and knew I had to make a change. I thought the gov't used our tax dollars to pay the banks to help us out, what a joke. BOA just took the money and they are not helping and doing what they were suppose to do. By the way I am still in modification, I received another letter the other day asking for more information. Someone at the bank told me "BOA had the right to do a foreclosure during a modification if they chose to" so what's the point. If I had known my house was going to go to Auction maybe I would of chosen to pay my mortgage, but I was not given that option. You know what's really sad I know in my heart I did everything that BOA asked and they broke a federal law but there is nothing I can do about it because BOA is to Big. The gov't doesn't care they just get away with it. I feel cheated and lost... Kathy from Texas

I went to check the balance on my checking account and noticed that it was -850, 000 dollars. I called customer sevice and it turned into 1.5 hour and 5 different people telling me they couldnt understand it. I finally got ahold of someone from the fraud department that said the bank decided to end the relationship based on something from my credit report. I was never notified of the attempt to close my account and now i have to go without my funds (over 5000 dollars) for 15 days to process the closure. I have been a loyal customer since 2005 and this kind of business practices people should start paying attention and let everyone know never to use this bank. They obviously do not care about the individuals that made them to what they are today.

Signed a pisted off American

Bank of America ripped me of legally!
I complained to them so many time, but never heard from the, the survey that they send you is just a bogus one, i put

my email address, phone and name for somebody to contact me, but they never did.
I lost my house in a national disaster, After the insurance paid me, i had to give the check to the bank (at that time

Countrywide), they gave me 1/3 of the proceeds to start rebuilding, and told me the 2nd and 3rd proceed will follow

when i started. Bank of America bought Countrywide. after that they gave me so many problems for issuing checks, that i

had to borrow money from family and friend to get my rebuilding going. They kept more than $160, 000 of my money in a so

called escrow account for more than a year and paid me less than $3 interest on it and at the same time were charging

6.5 percent interest on my mortgage!! I wanted to pay off Coutrywide at first and when it get the time to rebuild get a

construction loan with a much lower interest rate on the money that i was getting, not the money that i would be

getting! But Countrywide promised that their payment would be very easy and I shouldn't mess with it. That wasn't the

case when BOA got the loan. Anyways I lost more than $15000 in interest alone. Not to mention that every time BOA sent

me a check, they would put a hold on it at BOA, on their own check! Once I got a check for $10, 000 and took it to BOA

in Camarillo and wanted to cash it, the would give me just $1000 in cash! They said I should have called three days in

advance for getting cash. Can you believe it? I do have the name and days of all these incidents. But nobody listened

to me, ever. So my suggestion to you, if anything happens to you house, and you get a check from insurance, payoff the

bank, so you don't have a mortgage payment interest for a house that you don't have for a year or two when your are

rebuilding. I don;t know who are these lawmakers that make law for consumers that require them to give their insurance

proceeds to the bank, and not to get any interest on it, but at the same time pay interest for same money as mortgage

to the bank, and go through so much hassle and beg for your money that the bank is keeping! In a so called escrow

account ( supposedly the bank cannot touch the money, give me a f..break!).

Our mortgage was transferred to Bank Of America, shortly after we entered their loan modification program it has now been a year and a half. We have complied with all the requirements several times I might add. For a year and a half we have gotten no results we hit a brick wall almost every time we called.With only one income in our household for a greater part of being in the program.Two weeks ago I called for status update on our latest submittal in late April they told me it was in the hands of the underwriter and to call back in a week or two to get an update.
Just yesterday I called and got three reasons why we were no longer in the program anymore 1. I declined the reduced rate that we have been waiting a year and half for ? 2. We were 20.00 dollars short on our last payment which automatically takes you out of the program even the customer service agent was baffled by the reason after he read it off his monitor. 3. We opted out of the program I asked when( no reply...I asked by whom (no reply just that there information couldn't be wrong??. Then I am put through to Hailey in the retention department who assures me that if I just resubmit all of our information we would be put in back into the program I asked how long would the process take another year! After getting ripped off for by a loan modification company for2, 500.oo dollars prior entering the Bank of America. We trusted bank of America although my wife had second thoughts I told her after all its Bank of America they have a good reputation and have been around for a while. What will happen to our home now? Thanks to all you companies who walk your talk (right)