Bank of America holds my mortgage. I inquired about the mortgage modification program on Bank of America's website in October 2009. I heard nothing until January 2010 when I received a FedEx package requesting information. It gave me only a few days to send the information back, and since I didn't have the time to collect the infomation, I decided not to persue it any further. Two weeks later I received another package similar to the first one asking for information. This time I collected the information and FedEx'd it back to Bank of America. I heard nothing for the next 6 weeks. In the meantime, I continued to get FedEx packages from Bank of America asking for the same information I already sent them. Then, my husband receives a call from Bank of America asking if we are going to pursue the Mortgage Modification Process. He told him no since they obviously don't know what they are doing. Finally, in April, I find out that not only am I in a trial period for the Mortgage Modification Program (and had been since February), they had me as past due since the trial period amount was MORE than my monthly mortgage payment. I called Bank of America and told them that my husband spoke with someone and told them we were not going forward with the process, especially when they kept sending us the same request for information that we already sent them back in January. I was told I needed to send a letter opting out of the program. Once I did that, everything would be fixed. I sent the letter on April 30. I called Bank of America on May 4 and they confirmed receipt of the letter and told me I would be removed from the program within 10-15 day. As of today (June 24), I am still in the program. I have even gone so far as to go into one of their local branches to have an actual person that I can see help me. Even these poor employees seem to be getting nowhere with the Mortgage Modification Department. I am afraid that my perfect credit score is ruined because of this mess. My next step is to file a complaint with the Illinois Attorney General regarding this. I will never, ever do business again with Bank of America once this fiasco is over. I wish I never heard about the Mortgage Modification Program.

Why it is legal for Bank of America to charge us for Lender Placed Flood Insurance that is back dated? When we can not purchase back dated insurance through the existing flood policy we have through the National Flood Insurance Program to comply with Bank of America's demands.

Bank of America has extorted $31.03 from us. We were forced to use them for our mortgage company when Countrywide Home Loans failed.

Bank of America's flood insurance requirements apparently are higher than Countrywide's or FEMA's National Flood Insurance Program. And since they are using this to extort money from their newly acquired customers; they do not notify the new customers that they have this higher requirement.

The problem occurred when we purchased a higher replacement cost home insurance policy. Our home insurance policy expires January 29 and our flood insurance policy expires on June 29 every year. We have never missed or been late on paying either. We even exceeded the NFIP's guidelines using the higher replacement cost valve figured on the new policy.

We received a letter from Bank of America dated 02/17/10 claiming we owed additional flood insurance. We purchased the additional amount of insurance from Hartford 02/26/10 at a cost of $8 for 93 days (3/28/10 to 6/29/10) verses $31.03 for 57 days (1/29/10 to 3/27/10). And please note that from the date they wrote the letter until the date I paid for the additional coverage is only nine days. The letter was not sent next day delivery it was sent regular mail. So we took care of this in a timely manner.

Bank of America's letter instructed us to purchase the additional coverage for the period of 1/29/10 to 1/29/11 by 4/7/10. They knew we have our flood insurance through the NFIP with Hartford Insurance. They should know it is illegal to back date the additional insurance on our existing policy and knew we would have to wait 30 days for the additional insurance to take effect since that is a requirement of the NFIP that Hartford Insurance has to comply with. Also, they knew our flood insurance policy wouldn't expire until June 29, 10. Why would Bank of America require us to change the normal expiration date of our existing flood policy?

Also they knew they could extort the cost of the back dated coverage since they can conveniently get backdated coverage through their private insurance company and we can not with the existing NFIP policy we held. And we are sure they were probably hoping we would wait until the 4/7/10 deadline they gave us to comply so they could extort more money from us.

I'm appalled that the WYO is being used to scam innocent people like us. We have always paid our payments on time. We usually chose the upgrades in the Flood Insurance when offered, until this year. We would like to show FEMA just how we feel about them contributing to Bank of America's scam by never paying the upgrade cost of a flood policy again. We'll also never accept an offer for more replacement cost home coverage at a lower cost again or at least not as long as we have Bank of America as our mortgage company. So if it was FEMA, NFIP, and Bank of America's intention to create distrust and lose revenue then they have succeeded.

FEMA and the NFIP were right to hold all the participating insurance companies to high standards so policies would be honest and fair; so why let banks scam people with the WYO, who use the very fact that NFIP flood policy holders are held to rules that make it impossible to protect themselves from the money making schemes created by these greedy banks like Bank of America?

Please stop banks from using this practice. We would like to have faith in our country and its programs like FEMA and the NFIP, but it is hard when they give power of this kind to a greedy bank to use in this manner. Don't let Bank of America or any other banks get away with this kind of extortion.

I have over 30 months experience with the inhuman(s) that work in the B of A and formerly Countrywide loan modification and home retention programs.. Where to start...? The most henous sequence of events was around Sept. 2009... After almost 18 months of constant phone calls, paperwork, mis information, lies and downright fraud, these geniuses finally approved an acceptable loan modification for me. 3.75% for five years (no principal reduction) for five years then reset to market rates... Not great, , but workable, so I go to a BANK OF AMERICA to get it notarized and I let the BANK OF AMERICA loan officer put the notarized doucments into the prepaid FEDEX package they had provided...3 months and 24 phone calls later (they never acknoledged reciept of the documents nor did they modify the loan) I was told that the paperwork was never returned to them and therfore they were going to foreclose, so they promptly set a sale date. Many many many more phone calls, paperwork etc etc (during which time I was mistakenly told that they did find the tracking number for the documents and they did in fact find the documents) and now three last minute nail biting "postponements of the sale date later" I am told (AFTER being promised that my income to debt ratio prequalified me for a loan modification) that I don't qualify and that there is nothing they can do... I have heard this before at least 3 times so in the remaining 5 days till this next sale date I am gong to fight these idiots with eveything I have. The bottom line is that they are fraudulent, criminal I am sure and just plain emotionally abusive... I cannot wait for this class action lawsuit which will certainly happen in time... I will update the next chapter next week...

I have been a Bank of America customer for over ten years but that all ended this month. I have never in ten years ever overdrawn my account however two weeks ago I went onto my online banking and I was charged 210.00 in fees for 25.00 in the negative. Now here's the kicker, if you look at my balance, I was never negative. When I spoke to someone they kept directing me to look at a link that shows your available balances. When I asked how, if I never cashed anything against my account or made a deposit that needed to clear could there be a difference in my available and current balance. Not one of their employees had an answer for that. They just continued to spit out the same script that they were clearly reading. I then asked to speak to a supervisor and I was told that the best they could do for me was one fee rebate.

The best part of this entire story is how BOA released a statement to the press saying that they were going to adapt the new overdraft rules, set federally, before they were even mandated to. Yet, the transactions they charged me for were all POS transactions, which is exactly what this new law prohibits them from doing.

Needless to say, I closed all of my accounts with them and I will continue to tell anyone about my experience with them.

In summary, I was the victim of bank account fraud five years ago. I worked with Bank of America to credit back my account and open a new account. Five years later the bank abruptly closed my account based only on the fact that they closed an account in the past as a result of fraud. On top of this, they charged my account $50 before refunding my balance.

I live in Seattle, WA and in 2005 I discovered a withdrawal from my Bank of America account from a bank machine in Alabama. I contacted Bank of America and they informed me that my mailing address was changed to an Alabama address in their system. Understanding that I had not been to Alabama and did not live there, the bank worked with me to close the account and create a new account for me. They credited my account and that was the last I heard about it, until now.

Over the next five years we were very good banking customers. We conduct most banking electronically; we did not run overdrafts, owned a premium credit card and even owned a savings CD. In 2010 we opened new business checking and savings accounts. Bank of America also issued us a business credit card. Everything seemed fine as we started using the account for a new business. About two months later, we received a letter in the mail concerning the business accounts.

The letter we received said that Bank of America has elected to close your account in accordance with the provisions of our Deposit Agreement and disclosures provided. It then stated that Bank of America may report the account to Chex Systems, Inc., an account verification service. This may adversely impact your ability to open an account at another financial institution for up to five years. While the letter included a phone number for the Risk Identification Center, it provided no explanation for the account closure.

Instead of calling the phone number, I decided to go into my local bank branch. The banking center manager told me there was nothing wrong with any of my accounts and did not know why the new business account would have been closed. The manager contacted the Bank of America Risk Identification Center and was told that the reason for the closure was due to a 2005 incident involving electronic transfers. They had no more information except to say that any time an account is closed by the Risk Identification department, the customer can no longer conduct business with Bank of America.

After I explained the 2005 event to the Risk representative he told the bank branch manager that she could try escalating the matter. Two days later I received a voice message from the manager apologizing for the policy, but that the bank could not reinstate may account. After getting the message, I paid a visit to the manager again.

She told me that the Risk Identification department has only been around for a couple years and was not even in existence when this episode happened. She asked if I had any paperwork about this incident from 2005 and I told her that Bank of America should have everything already. She stated that management would look at and consider any information I could provide about the 2005 incident. Apparently, the bank has very little information from five years ago and is asking that I provide it. Bank of America handled the matter in 2005 and did not provide me with any follow up correspondence as to the details after I reported it. She then stated that there was no risk to any of my personal accounts, the accounts I re-established in 2005.

I decided to call the Risk Identification department again to double-check if there were any other reasons for closing an account in good standing. The woman on the phone confirmed that the only reason for closing the account was the event in 2005. She reiterated that it is their policy to close all customer accounts no matter the reason, if the Risk department initiated the close. I told her that in 2005 I contacted Bank of America and worked with them to close the account and reopen a new one. She could not confirm anything in regards to the matter except the bank policy. She didnt seem to have any information about the event.

Also interesting is that the representative had no idea about the other accounts I had at Bank of America (not even the personal account I re-established in 2005). When I mentioned it, she looked up my account numbers and said that these may be in the process of closure as well.

With policies like this, Bank of America is passing the blame for security breaches to their customers. When this happens, the bank will blame you even if you are not the cause for the fraud affecting your account. In these circumstances, the Bank of America will close your accounts with no warning, post a notice on the Chex system for all banks to view and will even charge you a $50 fee to thank you for doing business with them.