After moving to Virginia from Ohio, we opened a checking/"keep the change" savings account with Bank of America. Nothing but problems from the get go...! My first payroll check was held for 1 week (all but $100)...no one told me that would happen when I opened acct. Apparently since it was drawn on another bank..that is why. Ridiculous! I was told this would only happen once...hah..it happened again, and again. My fiance' received his bank card 1 day prior to going out of state for training for his new job. Used the card once, then when trying to use his card to pay for his meal, declined! He called customer service and they told him it had been blocked, due to suspicion of fraud. No one bother to call him or I. They would not fix the problem...he used the $50 he had on him to pay for his meal and was left with no money for 3 days. This was a temp card til he received his actual card...in a week. I find that when you make deposits, (other than cash), they hold those deposits til 9 am the next day...the funds are added into your available balance...as a pending transaction. Which in turn you can still use your debit card...but they will let those transactions go throught 1st, therefore possibly causing an OD on your acct, before deposit is acutally posted. So, if you didn't have enough in acct. prior to that deposit...you will get charged OD fees and more fees on top of that. Kind of tricky if you ask me...and trust me...we have had many OD fees credited back due to trying to hold my paychecks for 1 week, when they shouldn't. They also try to keep me from cashing my paycheck as well...the excuse is "It won't let us cash it" or "you will have to deposit it then do a less cash received"...this way it does not credit right away...but yet you can still use your debit card on that pending deposit and rack up fees. The bank also charged us a $10 fee for them transferring money from my savings to checking in order to cover a transaction coming through. Seriously?! They charge you for them to do their job...amazing! Customer service at the branch I utilize and opened my account at, is the most unorganized and if you go in and ask the same question to 4 different people, the answer will be different each time. We have dealt with the VP since all of this has happened...she has seen our frustration and has helped us out...but unfortunately when she fixes one problem...one or two more come up. We have given them many chances and we have decided to move on. We were warned before we opened an account with them and we should have listened...so for any of you want to bank with them...please think seriously before you act. Oh and just to let you know Bank of America managed to NOT pay their taxes last year...hmmmm? Mind you we have only had this account for a little over 30 days...and too many problems in that short of time if you ask me. If you decide to bank with...make sure they inform you of EVERYTHING as far as their policies on new accounts...because there was a lot of information that we didn't get...and a lot more policies that came up as we went...who knows which ones are right though. Different CSRs give you different answers.

Yes, they, Bank of America, screwed me too! I opened the account, was given a temp bank card, temp checks, a BIG WELCOME package and told to make sure I activated my new card at their ATM before leaving. Well, now I am magically overdrawn by $65 on a $50 deposit that I had only withdrew $20 at their ATM to activate the card and drove across the street and put $20 in my gas tank.
HOW IN THE HELL IS THIS POSSIBLE?

Is this how they are trying to repay the BILLIONS they STOLE from the TAXPAYERS?

UNDISCLOSED Research Fees?

I am going to report them to everybody who will listen, FTC, Federal Banking Commission, I am even going to contact every fricken NEWS channel who will listen!

DO NOT GO TO BANK OF AMERICA! YOU WILL LOSE!!!

I had a flood in my downstairs area of my home on 8-10-09. We are still waiting for a check from BofA, and each time we call are given a different answer. They are rude, put me on hold for 30 -45 minutes each call, and the only thing that seems to be consistent is "I do apologize for your inconvenience." We don't have carpet, are forced to eat out, and are completely out of our minds with frustration over Bank of America 's lack of professionalism, timing, and at my last count they had lost our paperwork 3 times. We have had to re fax our paperwork (94 pages) 3 times. We strongly recommend that you RUN the other way when it comes to Bank of America. They are a bunch of crooks!

What happened to Customer Service? I would think that BofA would have better service. I have been a customer for 10+ years and I cannot wait to go and close my accounts. I was told that there was no reason to speak with a Supervisor as "authority couldn't do anything for me". I had to demand to speak with a Supervisor 12x's before I was transferred. Then when I did get to her, she told me she would take care of something that today they tell me she didn't make any notes of. In fact, the system showed that I couldn't verify my account, so I must have not spoken with anyone. Today, after speaking to another so-called Supervisor, when I asked to speak to someone who could help me, she stated that there was nobody else for me to talk to. Nobody in the whole flipping company?

I would never reccomend them and I can't wait to find a new bank!

I just refinanced with Bank of America in Diamond Bar Calif. To make the story short they did not lock in my loan as promised. I did get a letter fromt he VPresident of the Bank that they would honor a certain rate and would make good on a .475 loan origination. They took 3 steps in retifiying this problem. First no credit then a partial credit then another credit and still to this day have not given the amound promised on a company letter head statement from the bank. I have received one call from the CEO of Bank of America and have not to this date received a call back. I have written to the BBB in hopes to retify this problem. MY loan went thru but at this point I cannot trust the word or work and will not do my banking there at this point. What happened to the the Consumer Relation and Customer Service for which I have knowledge and expierence in for the 20 years of my life. Hoping to get the credit I deserve. Still awaiting a call to correct this complant. My refinance took 6 whole months to complete. This is not what people want to do in trusting in their operations.