Bank of America
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Category: Business & Finances
Contact Information Austin, Texas, United States
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Bank of America Reviews
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LCAP
March 25, 2010
Home Modification Program
I like many other contacted Bank of America about the Home Affordability Program and was given the run around for months and finally was contacted by a representative about the program. I supplied some basic information over the phone and was told I would be contacted if I qualified. In June of 2009 I was sent a package requesting financial information to verify my earlier statements which I did immediately.<br />
For the next nine months I was either contacted by phone, letter, and Fed Ex mail for more information, continually stating they had not received the requested documents earlier. I called every time to verify receipt and was told the documents were received. I allowed representatives from Bank of America to drop in unannounced to verify I was living at the address. I allowed an unknown person with documentation that they were a representative from Bank of America, come to my home unannounced to take profit and loss statements from my business for Bank of America. I wrote letters, faxed and phoned trying to speak to my adjuster and was ALWAYS met by a representative that would take the message and tell me they would contact me.<br />
This went on for nine months and finally I received a package saying that my loan would be modified.<br />
Sounds good, doesn't it?<br />
The program works. <br />
WRONG!<br />
Bank of America lowered my interest rate .65% while adding on 9 months of the difference of my trial period payments to my original monthly payment and added it onto my original loan. That's right, if I accept their modification I owe them seven thousand dollars more than my original loan and my monthly payment is just fewer than sixty dollars less. I other words a qualification that was to take up to 45 days and my new payments once accepted would be my trial period payment or slightly higher took nine months for Bank of America to do their job while making seven thousand dollars from a client that was already experiencing financial hardship. The best part is not only is my "new" adjusted payment which is eight hundred dollars more than my trial period payment, it's due in seven days or Bank of America will seek all back money owed and immediately seek foreclosure. Also, this months trial period payment I have been given a grace period of 30 days to send that in. In sixty days I have to send Bank of America two house payments and a trial period payment.<br />
They got me!<br />
This is not how the plan was intended to work. This was not to be another way of Bank of America to make more money. They owe us, remember the bail out?<br />
What can be done? I am at a loss, just having received my acceptance into this great program.<br />
Any help would be greatly appreciated.
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Sirraah
March 25, 2010
mortgage modification program
I saw an add in a magazine that I could be eligible for a mortgage modification if I had a Fanny Mae loan. I called Bank of America and they told me over the phone after a series of 5 questions that I was temporarily approved for a modification and told me to send in $744.00 for my next payment instead of my usual $1453.00. I was thrilled but a little shocked that it could be this easy. This is when the nightmare began. This was back in October, 2009. They said I would get forms to fill out in a few weeks. They never came. Everytime I called to check on the status of my modification I would be transferred to different people, put on hold for long periods of time, one call lasted one and a half hours with no answers at the end of that time. One person kept asking me the same 5 questions to qualify and then told me just to send $477.00 a month. Nobody knew what they were talking about! Very uninformed group of reps. I got a phone call telling me my modification was denied but I should fax whatever I had in my savings to the bank immediately. Then I got another call telling me I would get a notice in the mail in March telling me whether or not I was accepted or not to get a modification. Talk about miscommunication among their people! I called again to see what was going on and this time, a rep told me that the process was never started and he would erase all my information and start over! Mind you, this is now March and I started this in October! Then the notice came to my house that if I didn't come up with almost $2300 that they would start proceedings of foreclosure as of March 18th. I called again. This time they had no answer for me. If I wanted to start the procedure over again, I could hold off foreclosure or get the money from so meone-no other alternatives! No payment plan! Nothing! I was not going to go through this nightmare again so I had to borrow money from my sister to save my house. I have never been late on my mortgage payments before until they gave me this temporary mortgage payment, refused my modification, then labelled me delinguent, wanted their back payments, and slapped late charges on me as well. After I sent them 2 regular payments of $1417 and the supposed back payments and late fees that they created for me, I received another phone call telling me I still owed them $100 late fees. I am at wits end with them and wish I could go to another bank but I cannot refinance at this time. HELP! I'm sure many people have experienced this same abuse from them. Make it known!
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Jerry Metzger JR.
March 23, 2010
Not issuing a matured $1,000. Bond
I was notified by the Indiana Attorney General that I had unclaimed property in the amount of $1.000. and that Bank of America had the money (bond) I sent the IAG the necessary info they required. They inturn forwarded this info to BA. This was approx 3 months ago. I have called BA but they have not responded What do I need to due.
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Debra Deason
March 22, 2010
ATM
The ATM did not give me my money
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Sasha
March 21, 2010
CC rip off
Recently, I noticed my Bank of America balance going up, and figured it was just the outrageous interest the bank charges on their credit cards. Upon further review however, I noticed it was not only due to their predatory interest rate, but the due date was changing from month to month, so an additional late fee of $39 was added to my bill. They said it was due to by billing cycle, of course, their motivation was to rip me off. Part of the new credit act, is to assign fixed dates from February of this year. It is a crying shame, it took an act of congress for predators like this bank, to change their ways. Bad word of mouth will also be expensive, and that it my guarantee. If you can avoid this fraudulent bank altogether, then do so!
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h8bankofamerica
March 19, 2010
Overdraft Fees
I'd heard horror stories about other peoples experiences with Bank of America. I some how let them draw me in with a free $100.00 deposit for opening a checking account as a first time consumer. It's something that I wish I'd never done...ended up being a complete nightmare with them. They intentionally held pending debits on my account far beyond 5-7 business days only to charge me 35.00 per transaction as a result of funds being held. I've never seen or heard anything like this in my life. I'm surprises that this is legal. Write your local politicians ans submit as many complaints as you can...they need to be held accountable for ripping consumers off.
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Debra1023
March 16, 2010
Increased interest rate/decreased credit limit
Bank of "America"? Please! I have never dealt with a company more UN-American in their overall business philosphy than Bank of "America". Their business motto appears to be screw the consumer every which way they can, take their tax dollars, and ruin credit scores. It is my firm belief that this major corporation has no appreciation or respect for their customers, even those who have perfect credit with the company. I pay my credit card bill on time every month (NEVER late!), have NEVER gone over my credit limit, more often than not pay more than the minimum amount due, and haven't charged anything in many, many months in an effort to get out of debt. Unfortunately they also hold the mortgage on my home as they purchased the original mortgage company my home was financed by. Again, NEVER late on a mortgage payment, and often pay additional towards the balance due. What's my reward for being a good customer with this company for in excess of 10 years? My credit limit on my credit card has been reduced and my interest rate increased for no reason several times in the past couple of years, which in turn raises my debt to available credit ratio, which in turn lowers my credit score, which could subsequently prevent me from obtaining credit elsewhere to pay off my debt with this company. All while Bank of "America" owes "America" billions of dollars and their corporate managers receive sizeable bonuses? Is this their ultimate long-range business plan? Can we say SCAM?? As I told an agent with Bank of "America" today, I WILL pay the company every dime I owe them, I WILL attempt to get my home refinanced and pay my hard-earned money to a more deserving financial institute, and once that is accomplished I will NEVER do business with Bank of "America" again. I encourage others to do the same. Let's give this company a taste of their own vile medicine!
As for the recent credit card reform act, well, needless to say it has, from my viewpoint and that of many others I know, done more harm than good. Many of the credit card companies merely got their top weasels together to find ways around the new law, and have done so quiet successfully, all to the detriment of consumers. Hooray for us!
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GeoJ88
March 15, 2010
Lack of reasonable assistnce
I have been stuck in an adjustable rate mortgage and tried several times to refinance and get a fixed rate mortgage with no success. I have been in the process of trying to get a loan modification and get the run-around each time. I have tried several times to contact them and get either disconnected or a representative who does not speak English. When I have finally gotten through they connect me to several different people and than I end up back at square one. I have been barely able to pay my bills but they are current and up-to-date. The interest rate keeps climbing and making it more difficult month-to-month to keep up on my bills. I am very distraught and expected more from such a well-known company! Before I get assistance I fear it will come down to the loss of my home.
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Smerole
March 13, 2010
Took $280.00 (8 overdraft fees @ $35.00 each) from my account
Am unemployed. Have auto deposit unemployment which would be been deposited to my Bank of America checking account at 0001 hours on 7 July 2009. Woke up this morning to find that Bank of America had processed payments PRIOR to crediting the deposit, taking $280.00 (8 overdraft fees @ $35.00 each) from my account, leaving only $6.09 for me to live on. I request that the $280.00 be credited to my account immediately.
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integrity76
March 13, 2010
Bank of America: unethical theives
I had my credit card payment set up to be paid automatically online at the same time every month. One month they decided to begin processing it 6 days earlier, which made my payment one day too early. I caught this after two months and contacted them. I had made no changes regarding the timing of my payment. They did. I asked the rep (who was very rude) how they can charge $100 in fees for being one day EARLY with my payment when they changed their processing time. He said that's the way it is. I spoke with a supervisor. He was just as helpful. I told him I would be paying off the account and closing it. He said that he was sorry to lose my business.
I feel sorry for those who are unable to pay off balances and be done with Bank of America. If you do not have a credit card with them, do yourself a favor and don't get involved.
Discover card has been wonerful. Go with them.
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