Bank of America uses Telatron in Erie, Pa to manage its credit card accounts. Many of the people that they hire to manage your credit card accounts, which contain personal and sensitive information, are criminals. Some of the employess have felony charges for grand theft larceny, identity theft, felony drug possession etc. just to name a few. If you don't believe this is true ask Bank of America to have Telatron to provide a criminal history of its employees. You might be very surprised.

I have been with bank of america for about 8 years and have more problems then anything else, especially recently, I put a stop payment check on check # 1 for 29 dollars well now a year later i get a call from a lawyer saying i ow them 160 dollars for a stop payment on check # 2 I never put a stop payment on that check turns out BOA put stop payment on check #2 for the amount of check # 1 and since they wont admit they were at fault i owe 160 bucks for a 10 dollar check, and that not all, i get a statement saying i owe them money on an account i closed 6 months ago, well turns out they never marked it as closed even tho they told me it was closed, and then i see i owe and overdraft fee but i never went over so they did end up paying me back for that but I am done with them they obviously dont know how to add and typ Numbers into a computer so I am done before i lose all my money to them dumb asses. I would NEVER EVER EVER recommend bank of america to ANYone that like to keep there hard earned money.

For more than 20 years I had a Quantum credit card with MBNA bank.
My credit line was $100, 000, I used the card often and my repayment history was flawless. On several occasions I drew against the line to pay income taxes (no problem EVER...a 5 minute transaction on the phone).

Then Bank of America bought MBNA's Quantum cards.

Almost immediately B of A notified me of a significant reduction in my credit line and a patently unacceptable raise in the interest rate (from 9.1 % fixed to 29.9% variable!). This is despite a FLAWLESS credit and repayment history with MBNA.

I declined.

We negotiated the following:
1. I would never again use the Quantum card and they would retain the account until paid off in full.
2. They would issue a B ofA "platinum Master Card" with a fixed rate of 9.9 and a line of $25, 000.

Yesterday I called to request a cash advance/wire transfer of $15, 000.
In the past a simple and straightforward 5-10 minute exchange (using Quantum with MBNA).

I was asked the following questions:

What do you do for a living, what is your annual income, why have you not paid the last cash advance off more quickly, what do you need this money for?

I balked and asked for a supervisor.
He declined.
I demanded a supervisor.
He processed my transaction...but ONLY after informing me that the B of A credit card default rate is "11.9%" and that B of A is "hemorrhaging" credit card debt money.

Frankly, I don't give a damn. They solicited credit cards from un-ceditworthy people, on a wholesale basis, for decades. The chickens are now roosting.

My vote: let B of A fail...and fail spectacularly. They merit failure, are not too big to fail and deserve not ONE CENT more of taxpayer bailout moneys.

Short background first: in the fall of 2006 I opened a MyAccess checking account with B of A during a local promo in my community when a new branch was opened. I was promised no monthly maintenance fee without any conditions attached. However, after several months I noticed a $5.95 fee on my statement. I called the lady who opened my account for me and she did waive the fee for me - temporarily. It's back with a vengeance and she has left the bank so no one is willing to believe or help me now.

In February 2008 I started an email campaign to plead my case again. After 8 emails from me and 8 replies from B of A, I'm angrier than I ever was. They NEVER answer my questions directly. Rather, they keep repeating what they have said before without resolving anything. They suggested I open another account online to qualify for no fee that way, which I did. Then I get an email telling me about my monthly fee of %5.95 if I don't have a direct deposit set up. So I emailed them again and questioned it. The idiots told me that since I had opened the account in Dallas, Texas and not online, I wasn't eligible for the fee waiver. What????? By now I'm about to have a stroke, but I keep trying to get an answer from them so I write again and reiterate that I did not open it in Dallas because I live in San Antonio, and that I was promised a no-fee/no-conditions account for opening it online. Guess what? I got a reply this time and the rep tells me that they have requested a fee waiver for me but I'll have to reapply each year to keep the waiver. I know I've lost my mind because I wrote again and asked why I have to reapply if I was promised no fee with an online account. You guessed it...the dolts tell me the same garbage again with NO explanation as to why this is happening.

So much for trying to work it out. I quit. I have told everyone I know to avoid B of A at all cost, and I am closing both accounts before they take another $5.95 away from me. Yes, I've printed out every one of the ridiculous emails in case I need them some day. I also plan to use this real-world experience to teach my students how NOT to run a business (I'm a business teacher). I plan to use them often and I will NOT be blacking out the Bank of America name on the papers!

BoA charges me 2000% interest. I have a 59 cent charge at a special promotion rate on my card in addition to the normal charges. For some reason BoA calculates interest for it separate than the others. Every month there is a $1.00 finance charge on that 59 cent balance which is their "official" minimum charge. They won't leave me pay off that 59 cents until the entire card is paid off. So $12 a year tacked on for that 59 cents is over 2000% interest.