In January 2008, I started working with Bank of America/Countrywide on a home modification. It is now October 2009 and I still have not received any help. This month I did get a phone call stating that I was approved for a home modification from an employee named Rhonda Hudson at Bank of America. I spoke with Rhonda for the next two weeks re: my home modification. She always called me. During our last conversation, she told me that she had to set up a payment plan and asked me for my banking info which I provided her. A few days later, I called Bank of America to speak with Rhonda Hudson the negotiator in Home loans. I was told that there was an employee named Rhonda, but that she worked in customer service. I spoke with the real Rhonda who informed me that she had never spoken to me before. She also explained that she had a dispute with another employee who did work in negotiations, that may have used her name. I have spoken to numerous people at Bank of America including supervisors and nobody has helped me. Everybody apologizes and then thats about it. This supposed employee had access to all of my information including my home loan and tax info since B of A has customers submit this when you apply for a modification. I have spent roughly 40 hours either on the phone with B of A or trying to put credit freezes on mine and my husbands credit, or dealing with Social Security. B of A didn't even bother to pay for prvacy assistance. To make matters worse, I had to zero out my accounts and re-open new accounts. Yesterday when I checked my mail, I had notices stating that I had over drawn my account. When I contacted the bank...I was told that there was a on line banking bill that had gone through and a purchase at a fast food restaurant that was purchased 3 days prior to the closing of the accounts. When I tried to explain to the representative what had happened, she wasn't willing to work with me. It literally took me screaming at her to make her finally credit me the 3 over drafts that B of A wanted to charge me.

Towhom it may concern:
Same old same old. Ive been an account holder for over 10 years 720+ beacon score, paid my accounts on time, butwhen i paid my $21000.00 balance off before it defaulted to the money gouging 13% rate they simply decided to close my account. Im a finance manager with a six figure income
with no mortgage open and i understand a little about debt to income and their reasoning for closing the account just didnt make sense. I agree i am guilty for taking advantage of their 0% teaser rate(of which they make 4% in fees) so its like using money for almost nothing, yet the government is lending it to them for 0%!!!with our taxpayer money!!!
This just smells bad... shame on BANK OF AMERICA .When things get better in the economy dont you come to me and ask for my business or any of my acquaintances, which have complained of the same tactics.
Chase will continue to earn my business for the time being.

Have been trying to call for two weeks and the two times the phone has been answered, I have been transferred to lines with no voicemail on them. They are not much better in-person either. I worked with a personal banker to open a small business account and the manager who assisted her was rude to her and didn't even acknwledge our presence.

I'm dedicated to avoiding overdraft fees. So dedicated that I rely on checking my bank account AND e-mail MULTIPLE times a day to ensure that there have not been any changes, updates, low balances, etc.

And BofA DOES IT AGAIN! I received an e-mail last night claiming an "extended overdrawn fee to be applied on October the 19th because of consistent overdraft fees within a week".

I'm checking my bank account online, and I see NO RED! I'm wondering "where's the overdraft?"

The lady on the phone this morning points me to a little link that is a "new" feature, which shows ACCOUNT TRANSACTION HISTORY. I think to myself "why would I need a separate link for that if BofA had already integrated that into my account screen?"

Here's why: If you don't know where to go, and they don't tell you, then you go where you know and it shows that nothing is wrong. Then, after your deposits clear, they take the money and say "Sorry Charlie, that's 'unfortunate'" I'm done with this bank and any others. And I will be on the FRONT LINES...AGAIN...if another bailout for these crooks is even suggested.

Be wary, BofA customers.

We currently have two Bank of America accounts. One mortgage, and one unsecured line of credit. We had been victims of the economy, with a job loss for 13 months and now finally back to work! We did everything in our power to stay current on all of our accounts, and most banks/credit cards like Discover and Chase, were VERY accomodating. Bank of America did NOTHING to help with late fees or interest rates. We stayed current on our mortgage for the entire 13 months, but received two late charges for being nore than 15 days late the last two months. Customer service said there was nothing they could do help us being we had 2 late charges in the last 18 months. I probably would have preferred a slap in the face. It sickens me that a company like this gets away with raising interest rates, refusing to help the consumer in an economy that they helped create!