Bank of America
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Category: Business & Finances
Contact Information
Austin, Texas, United States
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Bank of America Reviews
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Useless service
May 23, 2011
Privacy Source Credit services
I was reviewing my a credit card bill and noticed a $99.99 bill for Bank of America Privacy Source. I called the 1800 number listed and was informed that I had an account for credit monitoring. This was the first I ever heard of the account. Apparently I had this account since December 3, 2002. When we reviewed the account information, we noticed that my name was spelled incorrectly. The operator informed me that she would immediately fix my name . I could go online and get a password and log on to see my report in the meantime. Day after, I logged on and tried to obtain my report. I received an error message that the name I entered was not in the system (did not exist). I again called the 1800 number and told the operator that I could not log on and again stated my issue with not knowing that I ever had an account. I never received any mailing, any phone calls or any emails. ANY - NONE- NADA!
She looked into the records and found that I have never been mailed any intro package, so no – I had never been informed that I had this service. She would send out this package now. I questioned the operator as to what service they can provide if I am not aware of the service? She responded that I would be notified of fraudulent activity and any abnormal activity. Two days later I again tried to log on, hoping that my name was now corrected. I again received the error message that I did not exist. I again called, and now was told that my name was still correct in the system. Now my question to the operator was if I was entered incorrectly in the system – how can they notify me for abnormal activity if my profile information does not match what is in the system for the 3 reporting agencies? Her response is that the results are based on social number. I have been notified several times over the last few years from Free Credit Report.com, experien and Equifax. Nothing from Bank of America. I asked for a full credit and asked that my service be cancelled. The answer was that there would be a $40 process fee from the 99.99$ charge but to get the rest of the refund, I would need to call coporate. I am still waiting.
I am very disappointed.
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oogee
May 22, 2011
Green Teee
Below is a chat:
Welcome to an online chat session at Bank of America. Please hold while we connect you to the next available Bank of America Online Banking Specialist. Your chat may be monitored and recorded for quality purposes. Your current wait time is approximately 0 minutes. Thank you for your patience.
Thank you for choosing Bank of America. You are now being connected to a Bank of America Online Banking Specialist.
Maria: Hello! My name is Maria. Thank you for being a valued Bank of America customer.
Maria: May I please have your full name and last four digit of the account number?
You:
You: Phillip
Maria: Thank you, Phillip.
Maria: How may I assist you with your personal checking and savings account.
You: Why is there a several day delay in bill pay when the funds go to Green Tree?
Maria: I understand your concern regarding the bill pay.
Maria: Let me check that for you.
Maria: Could you please provide me the amount you are referring to?
You: Why can't I send an email to B of A?
You: I have not chosen to use bill pay because unlike any other pay to there is a delay. I think you are trying to pump up late fees as you own Green Tree.
Maria: We have now made email an alternative option to allow for you to quickly address your questions when a chat associate is available. I would be more than happy to assist you with your inquiry.
You: There was no email link on the web page. Green Trees link is also broken.
You: When I set up a pay to in bill pay the soonest it can be delivered is 5 days. Why?
Maria: Bill pay takes 4 business days. However it will post to your account on scheduled day.
You: That is not true with other accounts.
You: On other accounts it can be scheduled for the same day. For Green tree it is 5 days
You: Green Tree wants $12 for an electronic payment with them. Your agency delays bill pay. It is not right.
Maria: We have dedicated team of specialist who takes care of any Bill Pay queries.
Maria: Let me go ahead an transfer the chat. Please bear with me for moment.
Please wait while I transfer the chat to the best suited Bank of America Specialist.
You are now chatting with 'Seth'. How can I help you today?
You: other accounts it can be scheduled for the same bill pay day. For Green tree it is 5 days You: Green Tree want $12 for an electronic payment with them. Your agency delays bill pay. It is not right.
Seth: Hello. You have been transferred to General Bill Pay Web Chat. I can review your conversation above. To access your Bill Pay profile, please provide me the e-mail address associated with your Bill Pay profile.
You: When I set up a pay to in bill pay the soonest it can be delivered is 5 days. Why?
You:
Seth: It sounds like we do not have an electronic relationship with that payee.
Seth: Thank you. It will be a moment while I review your Bill Pay profile.
You: You own them
Seth: Unfortunately, Bill Pay does not get access to what the main Bank of America owns. However, this payee is going by paper draft. This could mean that the department requires a paper draft check, if done through the Bill Pay.
You: Not customer friendly.
Last text message receivedSeth: I sincerely apologize for any inconvenience this issue may have caused you. We can only provide you with the options. If the we have a relationship with a payee, and they require paper draft; we are unable to change that option.
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Litsang
May 20, 2011
unwilling to contest fraudulence charge to VISA card
Bank of America refused to contest charge made my bidrack.com
First when I called 4 days ago about bidrack.com charge me $99.00 for one bid that I made on their site. Bank of America said there is nothing they can do until the charge is posted which takes 4-5 days. Now 4 days later, the charge is posted, they said that there is nothing they can do since I did register to bid and consented to the bid packages. The fraud department had no interested in helping the customer contesting the charge from bidrack.com so don't expect any help from Bank of America
I would seriously consider changing bank considering how unhelpful they are. While reading this site, looks like other banks has been their customers dispute the charges. Think twice before you do business with Bank of America. Obviously, they don't want to get involve, it's easy for them to pay out the bad guy.
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johnnie byous
May 19, 2011
modification & insurance check
I applied and finally after obtaining an attorney, got a small loan modification from bank of america which finalized this year. I had some damage to my flooring due to a water leak so Mercury Insurance issued me two checks, the first to get me started replacing the floor and the 2nd one to finish. The first check was fine, but the 2nd one was payable to myself and b of a. B of A is holding the money because I received a modification. Now my living room and hallway is concrete while i wait to see whether they are going to release the check. If they do, I have to take it to the flooring company and they have to sign off the check with me, then I have to send it back to B of A for them to release the funds. I pay the insurance. What gives B of A the right to take it from me? Isn't their a law against this?
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Ardria Payne
May 18, 2011
Property Claims Department
I had a fire at my home in 2009. I received a Check from the Insurance company and told to sign the check send it back to Bank Of America I did. I paid out of pocket to have the work done myself, mailed in all my paperwork, supplies I purchased, sent in the contractor bids and paid them has well. All I wanted was to be reimbursed from the insurance money that I was due. I had over $8, 000 dollars of repairs done. I was just informed that I would only receive $919.00. Bank of America has just commented Fraud. That insurance money was for the repairs I had done. The inspector came our signed off 100% completed by me. Now they want to send me only $919.00 for all that work I had paid for. Now I'M in forclosurer and they want to kick me out of my house and keep the money too. I was not in forclosurer when my house caught fire. Now I told they can use the money to add to my account. That not right. I need a lawyer
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Orinthia Smith
May 17, 2011
Unable to open a bank account
I have opened bank accounts and at present have a checking and savings account. Have never had a problem. Tried opening an account with Bank of America and after giving my social security card was told the your bureau had a message the said credit established prior to SSn issue date. I called social security office and they said the number had not be used by anyone. My credit report from you shows that before I had my social security card I had a Penneys and Sears card from my husband who had established credit with them. I merely had my a card with my name on it but it was not my social number used to open the account it was my husband's. When I received my naturalization papers then a social security card was issued to me. I have always manintained good credit and have an excellent score. I cannot understand this report about prior credit and would like to have it cleared.
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Beachgirl61
May 16, 2011
Rip off
Since Jan of this year Bank of America took out hunderds of my money out of my checking account to pay for things on the web that I never did and so my rent check came back nsf and my last 2 paychecks where put in my checking account again think I took care of the problem will boy was I wrong and so I put my last paycheck in my saving account because I was told checking can not touch it so I went to the back to take my money out so I can pay my rent and start paying back rent and they took all of my money out of my saving and put it all in my checking and I could not touch it. I had no money to live on till my next pay day which I get paid once a month and now I'm being kicked out of my apartment with no where to go and no food and I still have to go to work. Thanks to Bank of America I'm now going to be homeless I'm just waiting for the police to come over and kick me out and do a pock out on my apartment. Do not trust Bank of America they will rip you off and leave you pennyless and homeless.
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christina Lucas
May 15, 2011
Account Problem
I kept my account open and opened another account with my husband. I had asked the teller if there was a problem doing this, he said, "No". It should be fine. So I listened to the idiot. I said, if there was an overdrawn amount on this account will the main joint account take over and pay for the amount used, he said, "YES". So, when I went to used the account the lady at the counter said, that the account was overdrawn. It was not, because the money would automatically withdraw from the joint account. The amount was withdrawn. A few months later I start receiving letters from a collection agency that I owe over 500 dollars, but that the will settle the amount with only 300.00 something dollars. I went to the bank and talked to the manager of that bank, he just blew me off and told me to pay it and that he is not going to look into this account and had me sent out of the bank, by a security guard without looking into this account. He was very unhelpful. Nasty thing. So, I called the collection agency and they told me to look for the evidence that the amount was already taken out of the account. I sent them the paperwork and have lost it. Now I'm stuck with an amount of 500 to pay back without any evidence that the amount was already taken care of out of the joint account.
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m rowaz
May 11, 2011
Unsolicited calls
I am on the national do not call registry and have very few calls anymore. Lately every single caller has begun by saying my name is so+so and I represent the bank of america then procedes to try to sell me insurance or some kind of investment when asked if it is b of a selinng the item the answer is always no. I try to complain to bank of america but it is impossible to get to anyone always get transfered or cut off.
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edmar
May 11, 2011
Fees
I cancelled my Alaska Airlines bank of america over a year ago, but yet the bank keeps it open AND charges me an annual service fee. This is fraudalant and coercive. All my complaints have returned back to me stating that I agreed to this service charge, yet I have the documents showing that I cancelled the credit card over a year ago. What can I do against a company like Bank of America?
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