From: Bank of America Alert <[email protected]>

I have heard that the Feds do look at boards like this to watch for trends in complaints against the banks. I'm hoping this is true.
We have a full-price offer on a short sale property that we submitted to Bank of America around February 2, 2011. The Seller called and notified Bank of America that this was a non-HAFA short sale. Somehow they lost their record of that call and he had to call again. Both times he spent multiple hours on hold and getting passed from person to person.
It is now May 3, 2011. We were informed again last week that Bank of America needed the Seller to call and let them know this is a non-HAFA short sale -- for the third time -- as they again had no record of his previous calls. He called as directed.
Yesterday Bank of America closed out our file because they had spent the past 3 months processing this as a HAFA short sale - contrary to the instructions of the Seller - and B of A is telling us we need to start over again.
We will now lose the Buyer as we cannot meet the Closing Date.
Somebody needs to investigate these banks for their fraud and incompetency.

Ever since checkcards were issued 99% bank customers that hold checkcards have 10 nsf per year profit to banks went from $9 billon before checkcards were issued to $47 billion last year and close to $60 billion this year get rid of your checkcard get atm card and save.

Received a counterfeit $100 bill from tellet.
Did not credit me for my loss as my other bank confiscated the bill.
Did not use proper policies. Also did not investigate properly.

I don’t even know where to start. I’m so frustrated with BofA!!! I have been trying for over a year and I still have not even been told if I even qualify for any type of a modification. My story is the same as all the others...lost docs...different person every time I call with a different answer from each of them...resubmitting docs, etc.

I started the process back in February 2010 because I knew my loan payment was going to increase and I knew I couldn’t afford the new payment. I got the runaround because I wasn’t behind on my payments and had always made my payments on time. After a few months of calling I finally had someone tell me that it looked as though we were going to go through a trial modification and they even gave me a new payment amount (over the phone...I really hope you guys do record all conversations) and they told me I would be receiving the paperwork for that within 7 to 10 days. Needless to say, I changed my monthly payment amount through automatic bill payment through my bank. I continued to call on a regular basis and was told numerous different things (which I have documented), but I believed what I was being told from BofA. The documents never came. One day I received an e-mail alert from Experian Credit Monitoring (service I received free of charge when Countrywide leaked my personal information) that there had been a change in my credit score. Low and behold, BofA said I was behind on my payments. I immediately called to find out what was going on. The representative who I spoke with on that occasion told me that in fact it was documented that I would be going through a trial modification and that once all the paperwork was completed they would most certainly notify the credit bureaus and my credit would be returned to the stellar state it was in prior to starting this process. Again, I was told that paperwork should be arriving any day (again, I hope you guys really do record all conversations).

The next thing that happened could have easily given me a heart attack...I received a packet requesting that I resubmit all the paperwork that I had already sent because they were looking into qualifying me for a different program. Wait!!!...didn’t I already qualify for something?? Aren’t they sending the paperwork for that? Well, I was then told that they have no idea where I got my information from and that a trial loan modification payment amount should have even been stated to me. Really? They why did they do it? So, my credit is screwed and now I have no way to fix it because what I was told was never true. There were no documents being sent to me. I’m just screwed. At this point I decide to just go ahead and send all the documents again, hoping to qualify for this “different program.” Not only that but now that they are saying I’m behind in my payments maybe they will help me...that is what they wanted in the first place.

To make a long story not so long and repetitive to what I’m sure you already hear day after day, I’ve been told they have all the documents and now it’s in review. Then I receive a letter stating they didn’t receive all the required documents. I resend the documents and call them to be sure they received it. I’m told they won’t know for 72 hours if they received all of them or not (well my papers said I needed to have them to BofA within 48 hours or I would be disqualified). So, is that another way to make it easy to disqualify people? I finally got confirmation that all the documents were received.

So, I get assigned a “negotiator” which makes me so happy because now I have a direct line and I don’t have to go through the same thing of being passed around like a bottle of wine at a wino convention. Then, I get the letter that says I did not qualify for the program because I didn’t provide all the proper documents. Really? Then why did your people tell me they did? Now I’m pissed. I call and get a supervisor on the phone and she gives me a date and time of a conversation that I supposedly had with one of the representatives, who supposedly told me that I needed to resubmit all the documents because they expire after 90 days. Now, that’s pretty creative. First of all, I wasn’t available to speak with anyone on that particular date at that particular time, furthermore, I’ve been doing this for a year and this is the first time I am told about any documents needing to be resubmitted every 90 days. So, she files an appeal for me after confirming that all of the documents were in fact received.

The next week I decide to call my “negotiator” who informed me that she received notification that my appeal had been accepted and that she had to give my file back to the appeals department. So, now I’m back in the same messed up funk I was in before. Why? Because I appealed their decision that was wrong in the first place!! Go figure. Back to square one. I call again just to make sure they really do have all the documents (because obviously I can’t believe just one person). Again, I am reassured that they had all of the required documents and that my loan is in review. Whew! For a minute there I thought I was going to lose my house.

A couple of days later I received a registered letter from BofA that was a NOTICE OF INTENT TO ACCELERATE. You’ve got to be kidding me!!! Nope, it’s real...I called and checked. They want $12, 000 dollars by May 19th or they will start foreclosure proceedings.