Electronic payment made 12/14/2010 debuted from checking account the same day. Balance in checking account the day of the payment was$21, 209. Bank of America visa was contacted on 12/15/2010 by the card holder and was told new policy was to place a hold on the account equal to the payment amount for 5-7 business days. The card holder phoned on 12/20/2010 and learned the hold was still in effect. One hour and forty-five minutes later the hold was released.
No notice was provided to the card holder by B of A demonstrating a
lack of customer service and greed at capturing a few basis points on the float. David Swezey davidswezwy@mobile me.com