My current mortgage is with BoA for 30 years. I contacted them about refinancing my home for 15 years, but was concerned about the Loan-to value amount. The loan officer took my information and found a program for me. We filled out all the paperwork, paid fees to them for multiple items and were asked to pay for additional items (to a Savings and Loan company) to process our second deed as well as the usual Faxing multiple items for taxes, payroll etc. After the last call for information to be sent to them I received a notice that the property did not have sufficient value for them to close the loan. What is morally incomprehensible is to charge me nearly a $1000.00 to find out they would not alter my original loan with them to a 15 year term. My home value did not change in two months. What altered the terms and why did they take my money and then "discover" I didn't qualify for the program that they put me into? I would like to see how much and how often they have stolen money from other customers in this fashion.