I have several home loans through Bank of America, it is not uncommon for my payments to not post to my account . . . not once did this happend but 3 times and after the last one that took 2 months to resolved, they still charged me late fees and it has showed up on my credit report. It takes numerous phone calls to get to the proper department that needs to handle this type of issue but no matter what the issue they can never give you their direct contact information to call them back directly. They say they put "notes in the account" . . . . they don't, you spend a lot of time each time you call to explain the problem over and over to everyone you speak with, an in most cases they never forward you to the right department and you end up calling back several times.

The lastest issue was online my account balances were all the same for all the mortages, when I called they told me I did not have any loans with them . . . hahahaha, ok wipe my mortgages out and send me the deeds! One represenative even told me I need to contact my local 911 district for help. Good grief so incompetent and of course I couldn't submit a complaint becuase I have not real name or contact information to give on this customer care person I spoke with because they can not give this out because of "corporate" guidelines.

It has been over one month since I put in my dispute an no one has contacted or via mail, email or phone. Once this is resolved I am refinancing all my loans and will pass the word onto all my family, friends and strangers on the street to stay clear of BOA!!!

Recived a e-mail from Bank of American requsting all of my personal information.I did not respond to the e-mail, just wanted you to know of the attempted scam of me and your bank which I have (NO ACCOUNTS WITH>)Has this been prevesiouly been reported by anyone else?Could not forward the e-mail to you. so sorry.