I closed a business account (I thought) on 8-31-2010. I transfered my account to another bank, where I had another business account, to consolidate them. Approx. 2 weeks later, I started getting notices that my old account was overdrawn! Apparently the teller had given me a cashier's check which emptied my account, but did not officially "close" it. There was an automatic deposit from the state of Oklahoma that mistakenly went into the account; there were also several debits taken from the account, which should never have occurred, which resulted in an "overdraft" position, on an account that should have been closed. I was then socked with over $250 worth of overdraft charges; I went to the bank to straighten it out; they were perplexed, until they saw that my account had never been actually closed. They then tried to tell me that if there were any automatic transactions attempted on the account, that the the account would then be "re-opened"; I checked with another bank branch, & they told me that was not true. I called the main bank center & talked to a supervisor; they said they would refer my problem to the regional mgr, who would call me- never got a call. Now, I am getting a notice from a collections agency for the $80 that the bank says I owe them!!!

2 weeks after I had totally closed a checking account at BOK and zeroed the balance, the bank re-opened the identical account and began allowing Geico insurance to make monthly withdrawals. BOK also started charging me a $6/mo fee for the account PLUS almost $30 PER ITEM in overdraft penalties. I had closed this checking account in person, with the "assistance" of their manager, some skinny dork of a guy who is clueless. He assured me the account was 100% closed and no further transactions could take place. Now, over two-weeks afterwards, the account is OPEN AGAIN without my knowledge or permission.

When I went to the bank to confront them about this, this idiot female at her desk and this moron of a manager are TOTALLY CLUELESS. He says he did close it..blah blah blah. Tries to blame me and says "ummm well it was a pre-approved purchase." WTF does that mean? The account has been CLOSED for over 2 weeks... I did not owe them a penny. I already had a new bank account that I'd been using. So the moron manager promises to check regularly to make sure it doesn't re-open again. WTF? These idiots are telling me this account might re-open over and over and charge ME penalties etc? Apparently at BOK if you have EVER given your account for a recurring payment (ie...insurance, electric bills, cable, phone, gas, etc.)... it last FOREVER AND EVER. These halfwits could not even explain why or how it happened. They could not say for sure it won't happen again. BOK has a staff that is seriously stupid and untrained. The one at 91st and Delaware in Tulsa is the WORST.

I left this bank a few weeks ago because of their continual ERRORS and false OVERDRAFT fees of almost $30 EACH. Then last month they started NEW overdraft fee on top of the $30 of an EXTRA $5/DAY.

The state of Oklahoma has recently passed new laws to stop BOK and incompetent banks like them, from DELIBERATING re-posting account charges a second time in order for BOK to acquire additional overdraft fees. The dumb brunette chick at BOK admitted this to me last month when I went in to complain. BOK will ALWAYS pass the buck and blame the other businesses involved. Bank of Oklahoma is the WORST business I've ever had the misfortune to deal with.

I would AVOID BOK like the plague.

Bank of Oklahoma has added one of the most rediculous fees I have ever heard of. I am not even sure it would stand up to a class action lawsuit. They now charge a $5 PER DAY fee if the account is overdrawn. All banks charge an overdraft fee which if you go over what you have in the bank you expect to get. Been there done that. But now they also immediately start charging a $5 PER DAY fee on top of that until you get the balance back above $0. This means someone who goes over by $5 gets the $28.95 fee which is already excessive but then gets $5 per day on top of that. If this happened a week and a half before someone got paid they would end up paying $83.95 because they went over $5. They actually have the nerve to tell you these new fees are GOOD for you as a customer. I struggle to figure out how that could be good for anyone other than BOK's bottom line.

I opened a free checking account with BOK in Feb of 09. According to their website, a customer service rep and a branch manager foreign currency could be ordered with no charge at the market rate which was $1.4009 per GBP on the 10th of March. When I approached the teller I was quoted a rate of 1.5112 per GBP. They go through a company called Foreign Currency Exchange Corp out of Orlando Fla. When you recieve your currency order you finally get a disclosure

"Important Notice: The exchange rate used for this transaction may vary from other exchange rates in existence globally."

Their website reads this way:

"BOk will order the currency in the amount you specify at the current exchange rate. The currency will be ready for pick up in 1-3 business days at the branch where you placed the order. In most cases, the currency can be shipped overnight to a branch near you, if necessary.* "

Absolutely pathetic way of doing business.