I am shocked and disheartened with the way Bank of the West has treated me. I have been faithful paying my mortgage on time for the last 3 years. Due to circumstances, I have not been able to pay my mortgage.

I contacted them 2 months prior to let them know I would like to request a short sale to avoid having the home go to foreclosure. What I got in return was rude and dismissive behavior from 2 loss mitgation representatives.

Both of them felt I did not deserve to have my home in a short sale. Not that my situation did not qualify for a short sale but in their eyes I did not deserve one. Here are two people who's opinion is blocking a short sale.

I had a buyer willing to buy but the bank turned down the offer. Seems strange to me that a bank would not want to deal when they could get money for a home instead of allowing it to go into foreclosure. I am very disappointed with the bank and now my home will go into foreclosure.

Shame on Bank of the West employees who feel they have the right to make a morale decision about a situation instead of the bank's guidelines. I hope if they are ever in need they do not get treated like I have been treated by them.

I am recently divorced and in the settlement have assumed the debt for our 2004 Motor Home which is financed through BotW. I simply wanted to get my ex wife's name removed from the loan and am told that the only way to do this is to refinance the loan. I don't have a problem witht that but they want to refinance me at an interest rate that is 2.76% higher than the original loan and will not loan me the full ammount that I owe them by several thousand dollars. When I asked to speak to someone who could negotiate these terms with me I was given only to the collections department. Understand that I have never been delinquent on a payment and have a credit rating in the 800's on the FICO or 900's on the Vantage scale. It did not matter who I spoke with at the customer service number, they would not listen or try to find someone who would actually be interested in helping me. I feel that the bank is just trying to take advantage of my situation and take more money from me. I realize that they have policies in place and I also realize that there is someone somewhere who has the authority to adjust those policies on a case by case basis. All I wanted was a chance to speak with that person and I was stonewalled.

I got an auto loan through Bank of the West. I paid it off in full in 2007. Yesterday, 3-11-09 I went to a different bank and was trying to get a loan and on my credit report came up that i had a collection for $240.00 that was sent to collection in 12-08. I do not owe this, I never received a letter or a phone call before this was sent to collection. I went to the Bank of the West yesterday when I found out and talked to the Pres. Sandy. She said they would investigate the problem and it could take a long time. In the meantime I did not get the other loan and now my credit will suffer in this investigation period. I am fed up with the way I have been treated and demand some sort of response and would like my credit fixed. I have already contacted my attorney and he is advising me of the next steps I should take.

Bank of the West
13299 E Highway 88
Lockeford, CA 95237
(209) 727-5537

tried to remove a second name from there 3x5 safety deposit card, they say the only way they can remove a name from the 3x5 card is for us to get a new safety deposit box and pay for one year on it, and there will be no refund on unused prepaid on old box. no way to treat a 75 year old disabled war vet.