I bought a new maytag stove in 2008 and got the extended 5+5 warranty. I turned a burner on and places a pot on the burner and the glass top cracked. I took the pot off and leaned a little on the top and it caved in. I called the place where i had bought the stove and they told me to call the warranty company whom they no longer use because they flat out said they have had nothing but problems with getting ANYTHING through them fixed. The tech who looked at my stove called Bankers Warranty Group and told them the burned shorted out and caused the original crack. I was told by Bankers Warranty Group tough if you had not have touched it, it would be covered. I told them I heard the tech tell you the damage was done by a bad burner and they again told me too bad its not covered. I then said well it was going to have to be replaced whether i touched it or not and the tech told you it was a BAD BURNER that cause the top to crack. I was told we don't believe that you had something drop on it. So i am done with maytag, Bankers Warranty Group, and the place i bought it from. I will just go to a big box store and get a cheap one that will last 5 years and replace it every 5 years if needed and no more expensive garbage from appliance stores and no more "Extended Warrants"

BWG warranty company is running a scam...and I am not the only one they are doing this to. See the report at the link above.

They will not honor the warranty I bought. Despite 3 phone calls to BWG and customer service representatives repeatedly telling me the claims department would return my call I have never had a chance to personally speak with anyone from their claims department.

About 2 weeks ago I was told by customer service that someone from claims would call me back to tell me an address to take my car to so the Sirius receiver could be looked at and they could do troubleshooting. This never happened. Instead...Friday someone from BWG called my house while I was at work and left a message with my 10 year old son stating they were "buying out" my warranty. I called back BWG and informed them that I didn't want the check, I wanted a diagnostic...as promised in my warranty. The customer service rep told me it was too late, the check is in the mail. He also said it was "determined" by the claims department that it cost too much to repair so they would only send me the cost of the unit back, minus installation, tax and the cost of the warranty. I asked how they determined this, as nobody has even looked at the thing. He said, I don't know, I can't help you. You don't live near a Car Toys. I was so mad I hung up.

Nobody has looked at my system. Nobody has done any trouble shooting. I paid almost $700 for this system to be installed 18 months ago...I DO NOT WANT their lousy $271 back. It will cost almost 3 times that to get a new one. The tuner will not turn on...it was intermittantly working for about a week before the poser was completley lost. I cannot get regular AM/FM radio to work right now, and that is not run through the Sirius tuner. It might be a loose wire, a fuse out somewhere, or something else just as simple...but how would anyone know if nobody has ever looked at it????

The warranty I bought states:

Peace of mind: If we can't fix it, we'll replace it. (That's an "IF" statement...nobody has looked at it, how can they determine it cannot be fixed??)

Savings: No out-of-pocket expenses for diagnostics, repair, removal, or reinstallation. (Apparently this is a flat out lie, as they have not given me any opportunity to exercise even one of these options.)

Convenience: Not near a Car Toys store? Don't worry, local service is available anywhere in North America. (I was SPECIFICALLY told they wouldn't help me because I don't live near a Car Toys!!)

Features: Covers diagnostics. removal, and reinstallation. Nationwide service centers. (Again, reiterating coverage they refuse to honor).

Bought a Paviolon HP laptop with vista and purchuse a 3 year sevice plan. the laptop work well until 25 months the screen went black after calling several times I got ahold of someone and started the process. After giving the intial info I was transfered to a service tech who instructed me to remove the battery push a few buttons to no aveil. They said I would get a call back from a company that would repair the unit. After 2 days i got a meesage that the laptop was not worth fixing and basicly will just send me a cash settlement which just pays back what i paid for the coverage. No one look at the laptop but they decided over the phone that they would not cover the fix. If I had known they would just back out of a contact i would have went in an other direction. They claim that the plan was a limited and would send me a copy when I told them there was nothing stating that on the papers i signed and had in my hand. They just said i had the wrong copy whats the hell do you by insurance for if they can back out at any time if you need service.