This company's primary goal is to do anything in order to deny your warranty claim.
My 2-year-old Whirlpool front loading washer began to leak softener and laundry detergent out the front. I was forced to pay the $165 repair to replace a tray (it took the serviceman three seconds) because it was not a "mechanical failure."
Same thing with a dryer blade that came loose.
But worst of all was when my $10k Viking range quit working. I was told both thermostats in this double oven needed to be replaced. BUT -- the company that Bankers uses was not comfortable removing it because I had wood flooring that they refused to safeguard, so they are making ME pay to have it removed and reinstalled. So I asked for the parts, as I was going to get my own repair team capable of removing it without destroying my home, and they refused to release them. Also -- if I repair it at my own costs, my warranty is void. What difference does it make? They don't pay for anything anyway.
Warranty companies have a million things in fineprint that allow them NOT to pay for your repairs. Don't waste your money on them.