Good Day

In the fisrt week of Jan 2011 I took my son to the dentist to have an extraction done, our appointment was for 10:30. When we got to the dentist, I was told thatI resigned from the medical aid. I was a member of the medical aid but changed from traditional to basic. I spent plus minus 2 and a half hours at the dentist and several calls to bankmed to sort out this matter, which resulted me in having to leave the dentist and my son not having an extraction as no benefits could be confirmed.

At 14:30 on the day I got a call from a lady Veronica who confirmed that we could go ahead, that everything was in place - 4 hours later. I called the dentist to find out if he had a booking which I was told no. The closest booking I got was for today - 04-04-2011.

Today 04-04-2011 I asked my sister to take my son to the dentist and has now discovered that the tooth has broken so badly that it needs to be extracted in theatre - guess what Bankmed doesn't cover this cause I am on Basic.

Where does this leave me and my son who now has to endure the pain of the broken tooth stuck in his gum all because he couldn't have his tooth extracted on the initial visit cause my details weren't transfered yet??

I am now so desperate that my son has the tooth extraction that I asked to have my plan changed but was told I couldn't.

Bankmed what do I do know?????