I have been shopping at Zellers for the past 20 years and have purchased thousands of dollars worth of merchandise over the years. My latest experience shopping in Zellers has made me feel like I do not ever want to shop in another Zellers store again. This is my experience:

I was shopping in the Oakridge Mall Zellers store, in Vancouver BC, Canada, for a birthday present for my 6 year old neice and I saw a "Barbie Glitterizer" that I thought she would like and it was in my price range of under $30. The advertised price on the shelf was actually $25.99. I went to pay for it, along with a few other items and when I paid, I thought my bill seemed higher than I was expecting. I checked the receipt and the cashier had charged me $59.99 instead of the marked price of $25.99. I immediately pointed this out after the transaction but he told me there was nothing he could do because as a cashier, he cannot take back refunds and told me to go to customer service. I was certainly not happy with this service but went to customer service regardless. There, I waited 40 minutes before I was served and when I explained the situation to the cashier at the desk, she charged me the original price of $25.99. I thought this was outrageous. Yes, I was happy that I didn't pay $35 more than what I should have, but I could not believe the terrible service I had just experienced. That a product should be advertised for a certain price and then not even align with the price on the barcode? This is theivery AND false advertising! Thank god I noticed it and remembered what the original price was, but I couldn't help but think of the countless people that have not checked their receipts and have been unknowingly robbed by the Zellers corporation for outrageous amounts such as this. And to top it off, the fact that I had to wait 40 MINUTES to get the money back that was originally owed to me is just ridiculous! I have no idea if you will even regard this complaint but I felt that it was worth the 10 minutes it has taken now to tell you how terrible the service I received was. Anything you can do to compensate for my terrible experience would certainly be appreciated and deserved. If I never hear from you again, rest assured that you have lost a very valuable and loyal customer for good.