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October 28, 2009
Ripping customers off
Please can someone tell me why and how it takes Barclaycard 6 weeks to process a direct debit? I got all my credit card benefits taken away becasue it took them 6 weeks to process my direct debit, forcing me to default on a payment. I'm pretty sure I didn't take note of that in the terms and conditions. Be aware if banking with Barclaycard they are out to rip off their customers, no company in the world takes 6 weeks to process a direct debit it is a con.
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September 4, 2008
Poor customer service & receiving the amount
I’m the customer of Barclays in India (Nov. 2007 – till date), I m not using this card for my regular uses, I use this card only once and that the mistake i made in my life. Dont ever believe on the customer care people misguide you and never tell you the truth behind so-called customer care service. They offer me the medical insurance service through this card, when i told them that i don’t want they told me Do not worry if you canceled this then you Do not have to pay any single rupee. When i canceled that police within the month of period i inform them that i canceled that policy, they said ok no need the approach to Barclay the if you canceled that policy and you don’t have to pay any thing.
But after a month of period when i received the statement it showed that the amount is credited when i called up again they said don't worry you will received next month the corrected statement. In month of June i received the SMS that your card is suspended due to the outstanding When i approach again then again told me the same sentence that we will reverse that amount you will received the corrected statement.
But this is the September month the situation is same and they not doing any thing about my query but they are very particular to send the reminder SMS and reminder Recorded call. They also mention one number that is relation the dispute department. I tried that number so many time number never getting connected.
After the 10 month they are now saying the new thing that you not informed the Barclays card department for cancellation.
I required your suggestions and guideline to avoid the further complications
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July 7, 2008
Cheating customers & not providing correct information
I am using a barclay card for Rs.1500/- next month i received bill for that. I drop the cheque in the dropbox for full amount, after few day i received call from collecting agent and asking for payment, i immediately call service center inform everything and ask for complaint no. They told complaint is registered but there is no reference no. in the meantime collection agent come and collect Rs.150/- for minimum amount, next month i received a bill for late fee & interest for Rs.625/-, i am using Rs 1500, i am pay extra amount of Rs. 775/-.
Now i decide to cancel the service, so i write a cancellation letter to the bank along with cheque (full amount), and like to send it through register post for proof, at the time i found there is no full postal address mentioned in the bill, they provide only PO box. no., i called service center they told there is no separate address u send only to PO box address.
There is no proof for sending payment. They are very professional to cheat there customer.
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