I have been a credit card customer of barclaycard for more than 20 years . I have a spotless credit record and i have never requested an increase in ln my borrowing limits . I have over the years been 'rewarded' as they like to refer to it by barclaycard with continual increase of my borrowing limit . An more importantly an increase in my APR !!!.. I called a few months ago to try to understand why my APR had reached 27% as I was a very good credit history and have never been late on a payment .
They replied that i needed to move to another account to get an upgrade to a lower APR . For that i would have to close my account and reapply for a new one . They also mentioned that there was no guarrantee i would be accepted as a new customer!! .
i then wrote to the complaints dept and took issue .Thier representative Mohit Arora offered me an upgrade to a platinum visa accountAPR 17.2 % . Still below the rates they were offering on their websites . 2 months late i see my APR is still 27.% GO FIGURE ...If this is not a racket i am not sure what is ...
After 20 years i am closing my account as it no longer pays to be loyal to a crapshoot of a bank ...

I am customer of Barclaycard and paid all the credit card dues on time. To my surprise, I got a SMS from Barclaycard on June 20th, saying I have crossed the credit limit and suggested me to pay the amount immediately. I immediately called up the customer care department of the Card and clarified that I have not done any transaction during that month and no dues are pending from me.

As per Barclayscard, in June 19th there were transactions worth Rs. 1, 55, 666.38 ( including Bank charges) where my credit limit was Rs. 1, 50, 000/-. Fact is none of these transactions were done by me and I do not have any clue on merchant mentioned by the Bank. Those transactions were foreign currency transactions and I was very much in India on that day.

I have called up Barclaycard many times and checked the status of these fraud transactions. They have informed me that they are inquiring about the incident and requested me to send a mail / letter to their Bank, which I have done. Also send them a mail and letter requesting them to cancel my card account since they do not have any security system in place to stop fraud transactions.

Now I am getting harassed by Barclaycard collection agents for making payment as per the statement. I am getting around 6 calls and SMS's from the Bank / Collection Agent. I have informed Bank about these calls and checked the status about fraud transactions. Inquiry is still going on and they do not have any update till now. Since I do not have any other dues with Card, I am not making any payment.

Request your help to stop these harassments from Barclaycard. Do I need to make a Police complaint against Barclaycard? Also request your suggestions to handle these kind of issues.