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Astatin
December 4, 2010
Dishonest Agent from Barclays Bank
For those are being approached by Barclays Bank Credit Card agents, BEWARE !
Back in July 2010, one of Barclays agent approached me and persuaded me to sign up for a platinum card - I've found out that he's provided me with several false information regarding the deal
First he told me that the butler service to the airport is FREE - As I'm a frequent traveller, I thought this would be useful - I later found out that I needed to pay DHS 100 for this ! - I confirmed this with the agent many times before signing up so this is not a question of my memory !
He also told me that I will be charged DHS 300 for the annual fees but this will then be credited back to my account if I were to spend DHS 100 in the first 60 days, which I did - it's been 5 months later and that has not happened so I called up the customer service line and they told me that there is no such deal !!!
I'm extremely unhappy about this - the agent is unprofessional and I can't believe that Barclays would hire such people who would lie to their customers just to get them to sign for credit cards to fullfill their quota !
I've dealt with manu international banks before and Barclays is by far the worst ! - VERY DISAPPOINTED !
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barclaysbankcreditcardsucks
April 6, 2010
Quality of Service and Incompetent Staff
BARCLAYS BANK CREDIT CARD SUCKS!!! AWFUL CUSTOMER SERVICE!!!
SO MUCH FOR THE BAILOUT MONEY TERMS!!
My mom applied for a Barclay card through Apple because she wanted to take advantage of the 12 month promo. What a nightmare!!! Had we known we would have just put the purchase on another card. My mom has a credit score of 780!! living in the same house which she owns for over 38 years!! working for the company my father owns for over 20 years!! never late on any of her payment!!
After mailing in the copies of identification they requested, after faxing in copies, after answering ALL their questions, after getting approved and being told that she can just go online or call an Apple rep to place her order... which she did...she was told that now she would have to wait ANOTHER 3 DAYS!!! they need to get their heads out of their asses!! and frankly mom doesnt want to have anything to do with them especially after speaking with one of the Barclays Bank Security reps named MATT ( April 6, 2010 @12:51pm from NY) who was nothing more than an automaton.
A cog in a machine who could not care less about my experience and the fact that for the last 3 weeks they have been raking my parents through the coals for a $2500 line of credit?
Your customer service skills suck MATT and you need a lesson on empathy!! but what can one expect... After all it all starts at the top.
If you want to give your hard earned money to a credit card company that sees you as a being nothing more than a digit... a number than Barclays is your Bank
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August 13, 2008
Harrsement to the customer, bad behaviour of the customer service staff
Dear Sir,
I am your customer (Credit Card Number : 4339513750687424) and have been a respected & privileged customer of not only your bank but also reputed bank Standard Chartered Bank, HDFC, ICICI to name a few which have been upgraded to Gold and Titanium for being a privileged customer.
My complaint are as follows :
I had received your bill for the period Jan- March 1, 2008 amounting to Rs. 20708/- . I had deposited the cheque into my nearby drop box - Gala Medical Stores, Mulund East on Friday, Feb 22, 2008 (this is where I have always been depositing my cheques which have been cleared). Though I was on my official tour, I never being a defaulter religiously deposited the cheque on Feb 22 (which was the last day of payment).
On Feb 23, I receive a call from your "RUDE " customer service staff "demanding that I pay the amount by cash". I being a patient customer, thought that if would be more meaningful and wise to speak to your bank instead of speaking to some "sleazy customer service staff who did not have the basic etiquette of talking to a privileged customer like me". ALSO, LET ME ALSO STATE THAT FEB 25 & 26, 2008 WAS A DECLARED BANK STRIKE ALL OVER INDIA.
I did call your bank staff on Feb 27, 2008 and spoke to Mr. Manish who was very cordial enough to assure me that the late payment charge would not be implied to me. I was very impressed.
BUT, to my dismay, I receive a bill dated March 1 to April 2, fining me Rs.300/- as “LATE INTEREST FEE, WITH AN EXTRA INTEREST OF Rs. 935.12). The funny part is that, they cleared my cheque and still sent me a late payment. When I called the customer service staff again, they AGAIN agreed me to reverse the payment. Me, again not to mention my “privileged status” paid the bill which was rightly due to me, amounting to Rs.191/- . YES, I REFUSED TO PAY THE UNETHICAL LATE FEE CHARGES INDUCED ON ME”
From then on the harassment began… Your customer service staff kept calling me “threatening me, using bad language”. They ALSO, sent me an SMS threatening me that they would inform the credit bureau to stop my other credit charges.
Now this is a limt… You have forced me to write this note. But this is not the end, I am forced to go to the PRESS and CONSUMER COURT for the classic harassment and mental torture you staff has put me through.
Best regards,
Ratan Palan
Mobile NO : 9920 431556
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