Dear Sir/Madam;
I am a personal loan customer of Barclays bank in India.

I am personally working for a MNC, which is willing to help me pay off the personal loan disbursed to by Barclays Bank at 18% per-annum. Which itself is very high. The tenure is 7 years. I have paid the interest for almost 2 years now. There is a marginal decrease in the amount.

Now that I am being helped by another organization for closure of this loan at a very low rate of interest I requested Barclays Phone banking executives to mail me the outstanding letter. They clearly denied me to provide any correspondences. Then I had sent a couple of E-mails to one of their senior executives in India, there has been no replies. I had send couple of e-mails to their customer issue cell in UK, still no reply.

Barclays hardly has few offices in India, it is difficult to trace one. Even if you do the officials ask you to contact through the phone banking executives, who continue to give the same answers.

This rate of interest is really affecting my personal life. I sincerely want to pay back the amount to Barclays, but can someone tell me how?. I have now been contacting Barclays for last 2 months for a silly letter or email which will state what is my outstanding as of this month.

The banks in India give you this statement on hand anytime you contact them. Everymonth a statement is mailed to your address. Barclays does not do any of these.

Please help. I feel this was the biggest mistake of my life, their phone executives are really rude on the phone.

Regards,
Chidambaram.