Last month I didn't receive a statement from Barclays for my LL Bean Credit card. This month I see a 50% service fee added to the statement. I tried three times to talk to a manager but they just happened not to be there at 9AM, 1PM or 7PM EST, customer service is located in Colorado. Every time I called, all I was told that a manager had reviewed my case and all charges applied. The last time I was told that Three Managers looked over my case and all agreed that all charges applied. Quite interesting that I'm told that managers review cases but there are never managers there to talk to. Customer service was rude, was placed on hold for way too long, only to be told that all charges applied. No one would verify that my statement was even sent only that I was supposed to use the internet. I do not have internet access at home, right now I'm using my work account to access it.

I believe that Barclays Bank is basically ripping the customers off by not sending out printed statement and then collecting the 50% fees and late charges. I've had the LL Bean card for years, ever since they changed to Barclays and I've paid it off every month. I'm sure since I don't like to pay interest charges, they don't want my business and this is their way of getting me to cancel out of their card policy. Well they got their wish. I'll never use the Bean card again, good thing Bean is offering free shipping to all users.