Dear Sir/Madam,
I Pawan Gulati have your barclays credit card vide card no. 4339510517712586 from Dec 2007.
I always submit full payment before last date.asusual in march 2009 I also submit payment of Rs.410 on 10 march 2009 in your barclays drop box on Petrol pump which is in pitam pura netaji subhash palace delhi-110034.Due to your bank service this
cheque was present on 26.03.09 in my bank A/C.This not my mistake I also register complaint to your costumer care aprox 4 or 5
times but they dont have any solution.please reverse this extra payment which is shown as intrest otherwise i want to serrender my card to your bank becuse i submit my payment which has been use.I hope you give me positive responce.I dont want to pay any intrest ammount.

Thanks & Regards
Pawan Gulati
D-16/28 Sec-7 Rohini
Delhi-110085
PH:9899868587
:9213774229

A few years ago, I received an offer for a low interest credit card from Juniper Bank (since aquired by Barclays). I accepted the offer and used the card for 2-3 years with no issues. Always paid bills on time; never went even close to the limit.

In June, we made a single large purchase on our Barclays Card which caused us to go over the limit by $50.00. Within days, I realized the mistake I made and went online to pay down the card before even receiving a bill. Did not think about it again.

Fast forward 30 days, and I notice the interest rate has increased from 11.90 to 27.8%.
I called the call center and spoke to a representative asking to reverse this change.
She clearly did not understand why I was complaining or felt justified in my request and kept saying "there is no other offer available on your account" . I don't think she understand that I was not looking for another offer. After much persistence, I was able to speak to a supervisor.

That conversation started similarly ... and I held firm - stating very politely and very clearly that I made a single mistake and even paid the $39 late fee without question. That I have excellent credit and that there was no way to justify this change. I explained that I saw two options 1) For them to reverse the rate increase or 2) I would pay off the balance by Close of Business and contact the regulators and my senator and representatives.

At this point, the representative agreed to remove the rate increase and tried to sell me credit protection ( I am not making this up) . I took down his name, operator ID, noted the date and time of the conversation and thanked him. This was over a week ago.

Today, I logged in to check on payment status and the rates was still at 27+%. Called the call center -... no record of the conversation... refused to allow me to speak to supervisor. I persisted and persisted but to no avail.

Of course, I will now be closing the account and contacting the US credit card regulators, and my senator and congressman. I will also follow up with Barckay "Executive office" via fax as advised by the Manila call center. Based on this experience and what I read here so far, I do not expect much.

I have NEVER been so outright lied to by a company before. I have worked in and managed call centers before and now how unreasonable people can be. I have dealt with so many escalations, I cannot count them. For this reason, I try very hard to be reasonable myself.

I also happen to know that the conversation was likely recorded. I plan to pursue this using lawyers if necessary. I will have the call records pulled and will pursue to the point of legal action up to and including class action if justified.

I hope you can learn from this tale and BE VERY CAREFUL when dealing with company. AVOID at ALL costs.

I got a barclays credit card a a very fine day i was offered a premier league membership full of confusion and misselling, when i complaint about it they said they cant do anything and it could not be canceled and if u want to know more call our call center, its been a month i filed my complaint with the card division and haven't received a single call from there side, instead i have called them at least 4 times, still waiting for my grievance to be looked upon, i hav not seen such a poor service of a credit card of such a repute bank with full of misselling and with no one to look into customer complaints.

I paid my credit card on the day it was due as written in the statement. The statement I received says absolutely nothing about the payment must be received before 7pm that day. I was charged a $29 late fee and called twice about it being removed. They were rude and refused. I would like proof also that I paid it at 7:04 as they claim. As I recall I paid it at 6:30. Absolutely unbelievable!!!

I have applied for a Barclays Credit in Chennai. When collecting the documents the executive promised me that card will reach in a couple or three weeks. Next day itself I got a verification call from one of their executives regarding my billing cycle, billing address & add-on cards. I did provide all the details to them, but after that call which was a month ago I didn't get any other communication from them.

My Application# : AA 177099

Thanks,
Vijaysarathy.