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August 10, 2008
Barclay loan
I banked with Barclays since I was 18 for 18 years. No major problems until I took out a Barclays loan. They lost the documents four times, told me I was not eligible for loan protection because I had lived abroad in the past, lost the agreement documents and after a year started to take out random payments. My fifth premier banking manager said they could not help (fifth because all the others had resigned) Ritcheet kotcha said I needed to talk to Barclays loan, who referred me back to Barclays premier banking. I complained to head office, who said they will investigate the matter. After 8 months, 30 emails, faxes, barclays tried to say they never received my complaint. Anita Hicks g, customer complaints then got involved and refused to answers my basic questions such as where is my signed agreement, what was the payments for, the term, can they prove the amount, what interest am I paying, why can no One at barlcays answer basic questions concerning the debits from my account. She decided that Barclays don't have to supply this information, she had no agreement, barclays did not have to tell me what the payment was for and I had to go to the financial Ombudsmen. (Barclays hope that people wont complain and use the Ombudsmen as their customer service department!) I was disgusted, Anita hicks wouldn't even comment on my questions and refused to answer any details about the loan. I asked for statements for the alleged transfer of money into my account, first they refused for 5 months then sent me a photocopy. PLEASE whatever you do don't use Barlcays, they are not honest and do not care about customer service. I have 22 letters saying they will investigate the matter but they never found out what happened to the documents or gave me an option to pay of the amount. they still have not clarified the debits, terms and will not let me pay of the alleged debt in one go. I served the data protection act on them and they took three months to respond, initially saying the act does not apply to them as they don't have a central database file for customers. Each complaint I was promised someone will contact me in 5 working days, they failed on every occasion to meet their own complaints procedure.
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June 13, 2008
Mortgages
I recenlty asked to port my mortgage from one property to another and downsize from a £240k mortgage to a £160k as I was finding a £240k too much for me.
I thought the process would be simple one as I could retain my existing mortgage and pay off £70k. everyone is happy "SIMPLE"
NOT FOR BARCLAYS!!!
I have had nothing but hell for weeks and I have never experienced such incompetence, lack of common sense, and failure to return calls.
I have been asked for duplicate documentation and asked to prove I can afford less than my exosting mortgage from their underwriters.
If they keep treating customers like this then I expect sharp declines in customer numbers as they will be leaving in droves due to a severe lack customer service.
I have now lodged a complaint and will have to wait up to 4 weeks to find out what action they are going to take, lets see if hey are still fluent in finance or see if they developed a stutter.
This is a very brief overview and I will be posting a more detailed report in due course.
in trying to do this and I have spoken people in Barclays who are completely clueless asked to provide all my details agian, which barclays already had. They asked to prove I could afford a £160k mortgage as requested by their underwriters, even though I was paying
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