I sent in for a trail of makeup that was advertised on the internet. I never got anything. My credit card was charged. I call first to state that I did not want to have an account for any additional makeup. I was told that if I did get the trial to send it back. I never got it. I checked my statement and the company charged me three times. One for the trial on 11/20 for $4.95. Then on 11/23 for $1.75 for a donation I never knew about. Then on 12/3 I was charged $90.41. I called that day and talked to a Steve and he said I was charged for the trial I was sent. I never got it. Who would pay all that money for makeup. It has to be a scam. Since it was a Sunday he said I would get a call back the next day. I spoke to an Amy who said she was the boss. She said she had verification that the product was delivered to my address. She could not refund me because I did not respond in the alloted amount of time. But I did. She then stated I could get a $45 dollar credit only. I want all my money back. I emailed the company three times. They responded by thanking me for my email but no results. I just want my money back.

I called customer service to cancel my membership, but because they had already shipped an order to me 11 business days ago I was unable to get a comlete refund. I was told I would have to wait until the next billing cycle in order to get a complete refund. I did not accept this as a consumer and demanded I received my refund as well as cancelation. This makeup does have a flawless look to it, however it did affect my eyes. My eyes were always burning, red, and irritated. I stoped using the product and my eyes are back to normal. I have used Mary Kay for 20 years and never had this problem before. I changed makeup just because of all the reviews. Mary kay is by far the best makeup I have ever used with no side effects. Ladies you might consider changing product.

I have seen the Bare Minerals infomercials for years so I finally decided to try it a little over a month ago. I figured I had nothing to lose since they have their famous "30-day Money Back Guarantee...even if you use all of it, just send back the empty containers for a full refund (minus shipping charges)" And remember it's 30 days from the time you RECEIVE the product. I went online and I placed my order through the website for the $29.99 Starter-Kit plus a couple other products. My order was shipped on Feb 8 (of which I received NUMEROUS emails confirming my order and shipping date); it was delivered on Feb 12... I tried the product, not all that impressed by it since I was looking for a little more coverage but my skin did start looking better and I had less breakouts. I figured I would probably just keep it and maybe try one of their other foundations. Well...
On Mar 5th I receive a package from them; come to find out it is a replacement order and my account was debited $50.41. Now at this time it had only been 21 days since I received my first order. 3 weeks does NOT equal 30 days. So I called and the representative said that I could send it back and they would credit my account. I explained that I was still WELL within my "TRIAL period" and that this could have been avoided had I received an email stating that I was going to be shipped another order. Her excuse was that they are too busy to send email confirmations with the "club membership". Really? I'm sure those emails are set up automatically. Still not satisfied I emailed them asking about my refund and they responded that when they got the product back I would get a refund MINUS the shipping costs. I pointed out that it was THEIR MISTAKE for shipping an order out to me over a WEEK EARLY and I should not be penalized for it. Well I just got the refund yesterday for $43.88. They obviously do not care if they lose customers. Had Bare Minerals apologized for their shipping error and refunded me exactly what they had charged me, I would have gave some of their other products a try but not now. All of this over a difference of $6.12!!! To me it's the principal of the matter; they have shown to have TERRIBLE customer service and a questionable business practice. I would not trust giving them access to my accounts. I guess they figure that they have an endless supply of people who will sign up for the "free" trial period and they don't have to take responsibility for their errors. I feel that I was INTENTIONALLY mislead and the make-up is mediocre anyway. TERRIBLE EXPERIENCE!