I purchased Bark-Off at Petsmart in Boca Raton, Florida approximately 3 weeks ago and even changed the battery three times because I saw no reaction to it by my 4 year old pomeranian. I was very disappointed that my dog didn't react to it one bit...what can you do for me and what can you suggest.

I bought a bark off and I opted for one of there upgrades it was supposed to be 16.99 and if I wanted a second bark-off $6.99 more the bill came to $80.93 I immeditly called them and they said they would cancel the order but to check back with them because the order was not in the system yet, So I called back on monday after wait forever on the phone they said the order was not in the system yet. Called back tuesday same thing. Tues afternoon the charge comes through on my paypal card (they send you a e-mail everything something is charged to your card) I called TEL*TELEBRANDS INTERNE and they say they cannot cancel the order all they can do is give me a number to return the item and they will refund my card less shipping and handeling. I did not want them to ship it in the first place I wanted to cancel. I am ripped off no matter what.