I went on-line to order the Bark-off advertised on T.V. because when you call the 800 number they try to sell you 50 different items. They offered 2 for the price of 1, but they charge you separate shipping for each one(even though it is shipped in the same box for the cost of 1 shipment), they do not give you the option to just buy 1. We really wanted to try it, so I bit the bullet and bought it. Later that week I tried using my debit card and it was denied. When I got home I checked the balance and Bark-off had charged an ADDITIONAL $98.93 to my card! When I called they said I had 2 orders, this second one was for 10 Bark-off's. I never ordered this! I called them, they said don't open the box and gave me return #'s. I sent it back, paid for return receipt, they refunded me $50.00. I called again and they said shipping and handling was $48.93. I told them I did not order it! After going through 3 operators who barely spoke English to get to a supervisor, I was told he would issue another refund, so we will see. I wonder how many people they have over charged who did not realize it.