I didn't notice that my Barnes & Noble Master Card (by Barclays Bank US) was stolen until the thief had charged over $2600 on it. I called Barclays about the theft and reported it. They refused to issue a theft report. The first customer service rep I spoke to marked down that I had allowed a 3rd party to use the card and they decided to stick with that. I asked them to review their recordings because that was an error, but they refused to review the case. In arguing with them, they told me they wouldn't change their position because I "have more to lose" (don't I wish I had a recording of that!). The police closed my report because I didn't have the theft report from Barclays and to add insult to injury, Barclays accepted an additional $200 in purchases after I reported the theft.