Yikes. I've been a loyal and happy customer for many years, but they really (REALLY) bungled a recent shipment. Rather than boring you with all the detail, let me just suggest that if you use them, be sure to check the package-tracking website repeatedly to ensure that shipments really HAVE been shipped -- it seems that their shipment notification emails are by no means accurate. The funny (but not really) thing is that this would have been a very easy problem to fix, had it not been for further ineptitude in their response (i.e., ignoring repeated follow-up emails). Ugh. Off to Amazon for this girl.