I ordered a couple of books from the B&N online store. I waited and tracked the order but when I noticed, it showed as ¨delivered¨ on August the 11th and signed by someone called Zavala at the "dock" on the UPS webpage.

I tried to contact customer service from the web page: no response except for the e-mail telling me I will be contacted within 24hrs.

Then I called customer service. They said they had to investigate with the carrier.

Days after, I received a phone call from UPS! But I never ask for their services! B&N did! Well, I was interrogated and this was the second time I was told the package was delivered at the "dock" and signed by someone called "Zavala" on August the 11th. They assure they will contact B&N to send the product again since I did not received it the first time. I was happy then.

A week after (8 weeks after I placed my order) I called B&N again and I heard one more time that the package was delivered at the "dock" and signed by someone called "Zavala" on August the 11th. I said I had complained about it and that I had not received the books. They could not solve my issue then, told me they will contact me soon.

A day after I received an e-mail telling me... guess what, yes!, that the package was delivered at the "dock" and signed by someone called "Zavala" on August the 11th, and for that reason they will not make any refund or another delivery.

End of the story.

The order was only for $24 dls! Now you all know how much a customer worth for Barnes & Noble.