I ordered 4 textbooks for the Spring 2011 semester. One instructor told me that I could do without 2 of them.
My order confirmation email from B&N stated that changing an order was not a problem. After I tried to cancel the 2 books I did not need, I received an email stating that once an order was in the system, it could not be cancelled/changed. I could only return what I now did not want. I tried to use the tools on their site, phone calls & email to cancel 2 books, not the entire order. I only instructed them to do that if they could not get things straight. The customer service is awful, I will not shop there again.

I placed an order before christmas because the site promised delivery before christmas. A day after I placed the order I receive and email that the order is back ordered and will be shipped in jan. I cancel the order via the website and order place else to get my gift in time for christmas. Well on christmas eve both packages show up. the new order and barnes and not very nobles order. So I complain that I was charged and sent and order that I canceled. They said well fine, send it back. I said I am not paying to ship something back when I never really ordered it... so after awhile they sent me and shipping label to return the product. I went to the PO sent the package in the box that I never opened.

After a few weeks my account was never credited so I tried to see what the hold up was. The never got my return, they said I should check the tracking with USPS. I said, hey you sent me the label, send me the tracking info... They said they don't offer tracking on their return labels. So get bent.

So basically they sent me something I told them not to send and even though I sent it back I still have to pay for it because they sent a cheap ass label. What makes it worse is the gift was for my father and he didn't even like it. So I paid twice for a gift he doesn't like. I actually paid more for the second order so it was more than twice... At least Amazon came through with the order

I will never shop at Barnes & not so noble ever again... they are crooks!