I downloaded Barnes and Noble's Ereader and purchased 10 ebooks from them online. Two of the ten Ebooks were sent to me corrupted. I emailed them using their complaint form online. I waited three days before I received a response from customer service only to be told they couldn't handle this by email (that certainly wasn't what they said on their website), and I should call them to get this resolved! Well, had I know this couldn't be handled by email, I certainly wouldn't have wasted my time.

What they didn't know was that I called their 800 number on the second evening to see if I could get it resolved by phone. I waited over 35 minutes and still did not get an operator. I am at this minute calling again. Again, they are experiencing longer than usual wait times, right! I have been waiting for an operator 27 minutes and don't expect anyone to pick up soon. I'm quite sure this isn't the first corrupted Ebook they sent to a customer, and they need some quick solution to this problem. I asked in my email for them to send me a corrected copy of both Ebooks which would have been a very quick and easy solution. They have my money. I just don't have what I paid for. It's now 35 minutes I've been waiting for them to pick up, ho hum, their customer service is just abominable! Be aware that if you purchase an Ebook that is corrupted, that story you've been waiting desperately to read may take days, if ever, before you get to.