More than 2 weeks ago, the manager of customer service stated that she would refer my complaint to a higher authority and that I WOULD GET A RETURN CALL. To date, no return call has come to me.

When attempting to order two books for my NOOK; the order wad declined and I was asked to call a number which I did immediately. I WAS ROUTED TO THE FRAUD DIVISION. In October of 2010, I challenged a charge on my credit card. It was resolved (I thought). Now, BN says that I must change charge cards on my account to be able to use the NOOK account. I use on the Discover card; I do not use other cards. I have not used the account for several months due to back surgery and rehabilitation. This was the first time that I had ordered on the account since "in-store specials shopping" in January, 2011.

I notice extensive lisitings and patterns of complaints when I view complaints of BN online. Now, I understand how the company is doing so poorly. No company should refuse to return a call or work to keep the customer. I will now recommend to my college students that they look to the Kindall or one of the other e readers on the market; BN does not want our business. Thanks, Jo Glaser, Ph.D.