i placed on a sunday morning.i had an emergency, so after midnight i wanted to cancel my order.i was ignored til monday evening, saying i couldn't cancel my order it was already shipped sunday.there are no deliveries on sundays.my bank disputed the bill.i also contacted the better business bureau, the federal center, and the internet complaint center ( ic3. ) i did get my money back. beter business bureau did investigate.i never did receive those 2 books.i wanted to take these people to court.this isn't a respected website like people say it is.thank you.

BN online fulfillment and customer service divisions are terrible. I ordered an item to a 35 story skyscraper in Manhattan, emailed to verify the package was on its way and was told their courier could not find the building! Then, once I confirmed that I had given them the right address, BN customer support decided to tell me that they had canceled my order and I could order another item if I wanted to. When I called customer service I had to wait for ONE HOUR to speak to someone who had to put me on hold.

Last time I shop at BN.com!

On the Barnes and Noble website it stated that if you ordered a Nook before 4PM on June 16th, you would receive it before Father's Day. I ordered it at 10 AM on June 16th and it will not be here until Monday (after Father's Day). I emailed customer service when I noticed the UPS tracking info stating a Monday delivery. They were NOT helpful. They did not seem to care that this was false advertising. By reading other posts on this site, this seems to be a common problem. I wonder how many hundreds of other people expected to have a Nook delivered for Father's Day and did not get it. I don't understand how a large company like this can continue to exist with such poor customer service and such out-right lying. They got their money -- I still am nook-less.

I am considering returning the Nook when I do get it and buying a different e-reader. I can't continue to support a company that treats customers with so much disrespect.

I tried to exchange a damaged presentation book bought recently from Barnes and Noble. The "manager" who was She was extremely rude and smug refused to exchange it. She said I needed to have the receipt but I explained to her that it was a gift from a family member from out of state and didn't have a receipt. I tried to purchase a new one and she said she would put a note not to be able to return it because she said I would just return the old one. She accused me without letting me even explain my situation. It's a presentation book that lacks the key function of it..."THE PRESENTATION". I even have their membership card...what a waste of money. I wish Barnes and Noble would train their employees on how to solve a customer's issue. What a terrible place.

First off they never pick up their phones. Ive called numerousness times to check if they have a book. Not once have I spoke to another human being... Nevertheless, I come here to study, and their are 2 outlets that are not working. when i asked for Service they tell me " we don't usually let our customers use our outlets. Mind you there is sign that says, "FREE WI- fi" and everyone at a table has a laptop. I've Never been so upset. If they had a sign in the sitting read said "no outlets available, I WOULD HAVE GONE SOMEWHERE ELSE. This used to be my favorite place to unwind. Now my friends and are really starting to resent this place.