I just had a baby. Do you know how many people have given us duplicate books? Everything from What to Expect (during pregnancy, during year one, etc.) to baby books, and children's books. Often the books come wrapped in the box from Barnes and Noble.com. However, since I don't have the receipt, I can't return the duplicate items. It is tacky and rude to ask the gift giver to locate the receipt and hand it over. I've been donating the books, but it seems ridiculous that we are unable brand new, unopened books. Store credit would be great. I don't need cash - just let me select a Dr. Suess book that we don't already own!

I bought a book, realized it was the wrong version, and returned it the next day. The cashier apparently did not process the refund correctly back onto my bank card, and now 3 weeks later, still no refund (and it was in excess of $50 they owe back to me). I have called every week, as customer service said to do, and they still know NOTHING! It's as if I gave them the book back and said "keep my money". If it isn't resolved soon, I will be taking this to my attorney. This is unacceptable. Maybe talking to the press a little bit as well would get Barnes and Noble to improve and overhaul their business practices!

I am still waiting for Barnes and Noble to ship two items from their 2010 Fall DVD sale. Numerous emails have been sent requesting an update on the order, but no response. I have tried calling several times and each time after nearly an hour long wait, the phone call is disconnected.
Save your time and hassle and order your books and DVDs from anywhere else but here!

B&N advertises merchandise they do not have and cannot possibly obtain, as if they have it in stock. Unlike Amazon, etc, one cannot check to see if the item is in stock before ordering. Once the order is placed, the fun begins! One item at a time, the emails saying shipping is delayed begin. You cannot change the order when it hasn't shipped; you cannot get a response from them in any form..so you wait. I waited three months for an item before I web searched and found out that it was a limited edition collector's set from 2006 and only 3, 000 were printed worldwide. They're still advertising it (as new, no less) on their website today. I will never, ever place another order with them, and have asked my family not to give me gift cards there.

I ordered a textbook from Barnes and Noble online for a great price of $87 on Dec. 13th. I was sent a confirmation email saying it would ship Jan. 6th. I thought this was a little odd having a shipping date so long after I ordered but it was ok with me since my class doesn't start until Jan. 24th. On Jan. 6th I received an email saying there would be a delay in my order and it would ship between 1-5 business days later. I waited the stated amount of time. I checked my order online on Jan. 15th and it said it still hadn't shipped. Now I was getting concerned, so I emailed Customer Service. They canceled my order, stating they couldn't get the book. I called them and complained that they had strung me along for over a month with promises of shipping dates, without ever stating the item was backordered or not in stock or the like. I told them that to buy the book last minute from another vendor will cost me $180 instead of the $87 I was expecting and I might not even get it on time for start of class. Their response, "Sorry for the inconvenience. Here is a $10 Gift card." So it will cost me over double the price and all they want to offer is $10!
I emailed their corporate headquarters and they stated that it says on the website "Usually ships in 1-2 weeks" on my item. This statement is completely misleading and IMHO, false advertising. I will never buy from B&N online again!