We were robbed of our money on our gift card - we tried to make a purchase online on January 8, 2010, then received an email saying our credit card was denied, but they also robbed the gift card and did not process our order! We have called more than 7 times in the last week and have sat on hold for up to 2 hours!!! The customer service for Barnes and Noble sucks!!! We sent emails and got automated responses saying to call the number, so we call and all we do is sit on hold! We were robber and we will NEVER buy from Barnes and Noble ever again!!!

I placed an order for an item that states it "usually ships within 24 hours." That was on 1/5. I get an email confirming everything, saying it will ship on 1/6. When I received no confirmation of shipping or email telling me of a problem I called the company and was told that the item had already shipped. They had no excuse for why the website wouldn't update. The next morning (1/6) I receive an email telling me my order has been delayed and will not ship until 1/7. I called them again (waiting on hold for 60 minutes (hands free is great) no less) and they gave me a tracking number and once again told me the item shipped. Mid-afternoon on 1/7 I receive an email telling me that my item has JUST NOW shipped and I receive a tracking number. The customer service department tells people whatever they can to get them off the phone and avoid a problem. I was lied to multiple times and I will take my business elsewhere. We have a local BN store and I will patron a locally owned bookstore where items can be ordered in. I ended up having to purchase another item as this was a gift for a friend's birthday. The expected arrival is 1/12, 7 days after I purchased the item. When I tried to cancel the order I was told that it was too late, the item had shipped. Except that I was lied to because I received an email on a later date telling me the item was shipped. I am done with this company and wish bankruptcy on them for their loss of focus on who pays their bills (the consumers, in case someone from BN management is reading this).

I was given a gift card to Barnes and Noble for Christmas. I used the card online to buy some books. I tried to use my account, but they required a credit card, so I used a guest account. the site read that I had more then double the amount I was trying to use on my gift card. Later, I get an email saying that my card was denied. I check my balance for a second time, and lo and behold, it is $0!!! I get on the phone with them and wait an HOUR AND A HALF before hanging up. I tried the next day with the same results. I have sent them 3 emails in the week following this, and made multiple calls, all to no avail. They have the WORST customer service ever. As far as I'm concerned, they are a bunch of thieves who don't care about their customers at all! I will never purchase ANYTHING from them again!

It took me three employees, three lines, one manager, 45 mins on the phone with customer service, just to do one exchange!!! I did not want refund, just an exchange. Barnes and noble was still going to have my money. It took me calling the manager out of line to get anything done. I will for the rest of my life consider Barnes and noble a enemy!!! I am so mad that the gift card i have to this place might not every be spent because to set foot in this place makes my skin crawl. I will go spend it though, because i will not give them a free profit by holding on to a valueless card. I am currently try to figure out what product yields the least profit for b&n and i will purchase that!!! I hope they sell APPLE gift cards. Alfonso and kelly are names that will always be remembered by me! worst costumer service i have experienced IN MY LIFE.

DO NOT give anyone a Barnes and Noble gift card for electronic books (Nook) if they do not have credit cards. No matter HOW much money they have on the card, Barnes and Noble will NOT allow them to download Nook books unless they post a default credit card. This is totally UNFAIR to the many people who do not have credit cards. Spend your money somewhere else!