I visited the B&N store in San Antonio, Texas yesterday to check out the Nook e-reader. It was the Northwoods Shopping Center, 18030 HWY 281N Suite #140 location. The male Hispanic behind the Nook stand would not leave us alone and let us explore the Nook for a single minute without aggravating us and interfering. I handed the Nook to him and told him, "Here, you buy it." I told the store manager at the counter about it and she seemed like she didn't give a Rat's butt. Her response was that I must be lying.

Barnes and Noble can keep its Nook? I am NOT going to put up with an irritating Socialist control freak in Barnes and Noble. Its employees treat their customers like garbage and don't deserve our business.

i ordered my manga book back in february. when it didn't show up in 10 days i sent and e-mail and was told it was on back order and would arrive mid-august.

it's halloween! i have sent numerous messages only to be ignored. i don't even want the stupid book anymore i just want my money.

it doesn't take a year to ship one lousy book.

Although I usually order from Amazon, I got a B&N gift card, and thought I'd order my brother's birthday present from them. For about $30, I got an email promise to deliver the book, gift wrapped, within three days - plenty of time, since the birthday was still 8 days off.

Seven days later, I tried to call. The automated number 1-800-THE BOOK is a joke; it tells you that the operators are busy three times, and then hangs up on you. Call the local line - 201-559-3882 - and prepare to be lied to, starting with the agent's cheerful "I can help you" (they can't and won't) and ending with "a manager will call within two hours" (that won't happen, either). I did get an offer to refund the shipping portion of my order, which I thought was funny, since THEY HADN'T USED THE THREE DAY SHIPPING SERVICE I PAID FOR (in related news, they also aren't charging me for fixing my car, cooking my dinner, or any other services that they did not provide).

My last call - with "Laurie" - ended with her saying how much B&N appreciates my business, echoing the line from their email, "We are glad we could be of service and look forward to your next visit". This, too, is a lie; I'm sure they would rather have not done business with me (since I get mad when you take my money, make promises, and then don't deliver), and I most certainly am sorry that I did business with them. Amazon works; why mess around with a firm that is repeatedly dishonest?

My wife, son and I were sitting in our chairs browsing through books when one of the employees snatched a stack of books from our table. I told him that I was not finished looking at them and he replied, "You're not looking at them now". There was a total of 12 books (mostly magazines) on the table. I approached the manager and complained about his employee's behavior and he took sides with the employee. I've been a loyal customer and bought countless books over the years from them but not any more! Too many other alternatives.

This is the second time I was ripped off on an audio book download.

I ordered five mp3 books from barnes and noble amd only recieved 1 of them. called customer support five times. the only refunded me for 2 of the books. said I would have to eat the cost of the others that were delivered incomplete when i tried to download them.
I should have known it would be a hassle, because you have to have their on special player for the downloads too.

What a waste of time and money. I say goto Amazon and alwaqys get a hardcopy of the products.

Order Number: 1251028980

Order Date: January 17, 2010

Order Total
Subtotal: $72.04
Sales Tax: $5.94

Order Total $77.98

I DONT LIKE IT!!!