I ordered international shipment from B&N at the beginning of December. They put my order in three separate shipments, which I never like. One was to have gone out on 12/5; the other two on 12/8. I received one of the 12/8 shipments in about 10 days, around 12/20. I have yet to receive the first order or the second 12/8 shipment. We regularly order items via airmail form the US and have never had anything take over 2 weeks - never. We are at a month now. I recently switched from Amazon to B&N as we planned to buy a B&N "Nook" e-reader when we returned to the US - big mistake. Amazon is fast and efficient and we will switch back to them after this awful experience. Here is the real issue for us now - we have basically been blown off by customer service. First, we were told it would be here on or "around" 12/29 - it wasn't - I wrote and they changed it to 1/7. They take their time answering emails. The funny thing is, they estimate 8-20 "business" days. Japan delivers 7 days a week - that doesn't apply here. We get deliveries on holidays as well and, the postal system here is much faster and more efficient than what we are used to in the US. So, where is our package? Was it shipped? Was it lost? Because one shipment contains texts and the course is due to start soon, we now need to express ship these books at a much higher cost. Who will pay for these? We will and, we will never order from B&N online; nor will we shop in any of their stores based on how poorly they have treated us and will spread the word on every consumer site we can find and tell every person we know who orders books - stick with Amazon.

Carmel Indiana - Barnes and Noble Store:

"Bad Return Policy" Assistant Manger can not make store return credit/ decision. General Manager of Store has bad management directions.

I returned two books on 12-26-2009 and the store assistant manager would not give a store credit on Barnes and Noble in store card., UNDERSTAND THAT I DID NOT HAVE PAID RECEIPT but thinking they could look it up on my visa card, ( The only Visa I have) she said her system could not find the purchases on my card. They said there system is new upgrade and they never had this problem since the upgrade. A store credit is due by a (barnes and noble - card) and or a full refund by 12-29-2009. I will post a return complaint also with Visa / NCB.
I left the books with the assistant manager with my information and said the manager would contact me today. No call.

The assistant manager should be able to make management decisions on a million dollar plus producing store with out the general managers ok, I mean we are talking Two Books.
Assistant Manager should be able to handle this small type of incident. I was not asking for cash or a credit on my visa at all.

cc: The Better Business Bureau / BBB

Barnes and Noble uses misleading promotions. I have a member card ( already a stupd thing, I learned) and get an on-line promotion coupon noting " unprecedented savings."

It turns out the combination of these two discounts still produces a book cost of 20% higher cost, or $5, for buying the book in the Barnes and Noble store than buying it on-line from Amazon.

I understand I should shop for price, but I object to the term " unprecedented savings" for a price that is 20% higher than the alterative.

I will never buy from Barnes and Noble again, and encourage others to learn the same lesson.

I bought a textbook online because they had a promotion where you buy a new textbook and you get member's price as well as free 1 day shipping. Well I just received the book in the mail today (4 days after I ordered it, by the way) and seriously.. I think they shrink wrapped a used book and sent it to me because the back cover and the spine are all scuffed up and dirty UNDER the shrink wrap. There's not even any tears in the shrink wrap or anything. Plus the pages inside are faded. This has to be a scam... sure the front cover looks fine and dandy, but there is no way this book is new... Yet I paid the new price. And now I can't return/exchange it because I need it for class. I really want to call and complain, but from what I've heard, the customer service is atrocious.. It would probably just piss me off more... Thanks for ripping me off Barnes and Noble!

I have an online account with Barnes and Noble. Recently, while shopping, I noticed that one of the addresses on file was an old address. I asked that the address be deleted and the system said it was gone. When I finished my order I reviewed the shipping and billing address and made sure they were right. When I placed my order, for whatever reason, the old address was put in as the shipping address (it wasn't even supposed to be on my account anymore). I didn't catch that change on the confirmation (I'll be checking those really carefully form now on) and by the time I discovered the error, they had already shipped. Customer Service wouldn't offer ANY help or apologies at all, and they said my only recourse was a dispute with the credit card. I USED A GIFT CARD. I will never shop with them again, and this error cost me my book club book this month. GO AMAZON. It's BETTER.