I just discovered an "unauthorized charge" on my credit card from BarnesandNoble.com that just occurred 11-14-08 for $66.22. In calling Barnes and Noble the rep asked me a few questions that would determine "if the order was indeed fraudulent" such as billing address, email address, card number etc. in which NONE OF THIS INFORMATION MATCHED!!! however, the rep could not reveal the items ordered nor the shipping address of these products even though it was my CARD!! get this - the order had even already shipped so it would seem that revealing info would not be a problem because IT WAS MY CARD USED FRAUDULENTLY !!! So i called my bank (bank credit card) and they were appalled because they dont even have on record that Barnes and Noblem called them for AUTHORIZATION which they should have done on all online purchases!!!..So now I have to wait until monday morning to call the Barnes and Noble Sales Audit Dept to correct this. I have since deleted my card info off their website for future purchases and having a new credit card issued but it seemed like Barnes did not really take ahold of this fraud purchases seriously.

I would like to know why Barnes and Noble finds it appropriate to display, a Magazine picturing a topless women in a place where children are around? I was getting coffee at their little Starbucks island, when my eyes were severely scared from glancing at a Sports Illustrated Magazine, with a young woman wearing only a carefully placed necklace and little bikini bottoms! I love to take my 3 year old there to look at books and for story time. But after this incident I hesitate every time. I don't want my son to see this! It is highly inappropriate and disturbing! If Sports illustrated insists on pushing the limits what's next? No top or necklace? If they won't cover their cover shots then Barnes and Noble shouldn't put them in a place where children are certainly going to be! What kind of ethics would allow something like this...

Hi everyone, we're hoping someone nice can resolve this blog for us. We'd like to know why we were denied our money back from Barnes and Noble, when going into the Enfield store here in town to do something simple as returning 2 books. Is it your policy to keep our money at all costs, while thinking we will be satisfied with store credit only, immediately after we were obviously dissatisfied with our purchase? So we should pay all expenses of going to a store, buying a shipping box,tape, a label, shipping the items back to you, so you can't keep our money? Basically it's losing money shopping with you, and satisfaction is also at the customer's expense.

That, and when we asked to speak to "your manager" the person's answer was that they were the manager Then moments later, when asked to speak to his manager again, he was inclined to say the manager isn't in until 9 am the next day? Being told the return policy is on the web site, but knowing it was never shown during checkout isn't customer satisfaction. Store credit is not a refund. We want our money back without having additional expenses."

I could train a monkey to slide that card and give a refund - why can't Barnes and Noble? Because they want to keep your money at all costs. They know the cost of shipping two books isn't worth the aggravation. So- keep the customers money. If you've ever shopped at a major department store, you'd know they accept returns from other stores, online purchases or not - and give a full refund, not store credit. They never even cared why we wished to return the items.

The reply from Barnes and Noble, whom naturally decided to send a form letter instead of answering the question.