I ordered a book and selected Express Delivery. Usually this means same day delivery in NYC. I am not upset that it took more than a day to arrive, but rather the blatant lie that they had attempted delivery to my building and could not deliver because "Business is Closed" The doorman said that the Barnes and Nobles delivery had come this evening, but my order was not among the packages. This was just a shameless cover-up of the fact that they did not get the order out in time. No problems with delays, but weak excuses are pathetic.

I have had it with Barnes and Nobles.

I decided after better judgement to give the on-line a go as I needed the Berlitz Spanish cds in short order. You showed when ordered a 2-3 business day turn and did not indicate it would take 8 days to ship this product. US Postal Service shows they were notified 11/5 electronically to expect a package which they never got to ship. So why does it take 8 days for Barnes and Nobles to simply place a few cds into a shipping package.

Calling your service line I am now told Barnes and Nobles lost the pack for which the post office was suppose to receive and it will be November 16 until they can figure out how to get a few cds into a shipping package to send meaning it will probably be Thanksgiving before we receive a simple order.

This is a joke!

Barnes and Nobles tends to be a higher price for items which one is willing to do at times with good service. So this is the first time I have used your on-line to order and this is my last. So I am now over a week waiting on something that quite honestly should have been sent the next day. Borders is right next to my house and has re-inforced the fact they should be the full service store I use when not shopping at other places like Half Price, Amazon.com etc. I vote with my dollars and I cannot stand on-line services promising one thing, doing another and not delivering. It is not only the on-line, I will also avoid walking into any Barnes and Nobles for any business period. Nothing Noble in this service.