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Costill
September 14, 2010
5 days later and still no results
My car overheated on the N1 on Monday morning.I had my car at Barons Culemborg at 8:30am.I was told the radiator fan broke, they would need to order the part.I gave the go ahead.My part arrived on Wednesday, and is still standing there.No one has worked on my car, contacted my insurance or returned my calls.I called this morning at 8am, Clinton was once again not available.I am also still waiting for him to return my call.I called Motorite this morning as well, and to date no claim was received from Clinton. I am disgusted with the service I have received.I can not believe a company like Barons would tolerate this kind of service to a customer.I am still without a car and without any answers!
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Belliang
September 7, 2010
Terrible service and incomplete work carried out
My vehcile was booked in at Barons Claremont on the 11092009 to have an undisclosed issue diagnosed. I was advised to book my vehicle into Lane 2 at 08h00 on 110909 and my service advisor, Nathan would be there to assist. However this was not the case as he was not around. Someone else then booked in my vehicle and confirmed that Nathan would give me a call with a diagnosis. Upon their advise, I left my veh there and got a call AFTER 2pm by someone other than Nathan to ask if my wheel alignment needs to be attended to. Once again I explained the situation and when asked what the issue was they could not say as they claimed they were still investigating the problem. Nathan then finally called me at about 4pm to advise that the pressure valve on the turbo needs replacement, however my motor plan wouldnt give the authorision as they had a note that my vehicle had modifications which both Nathan & his workshop manager confirmed is not the case. I advised that I willl collect vehicle. Upon my arrival Nathan once again was nowhere to be found. After having it assessed my motorplan confirmed no mods & gave go ahead for repair.
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