I booked a short Holiday with barrhead Travel in Glasgow on the date 7 April to 11th April 2008 traveling to Prague due to some unforeseen circumstance I lost my wallet congaing personal cash I contacted the insurance company which is named TPS insurance admin services ltd po box leeds 132 leeds LS10 9BT elect travel insurance based in leeds got onto a call centre with appalling customer service the customer service gave me the run around and were highly un professional they told me they did not have enough staff on and were moving office this is highly bad business practice I called more than 5 times at different occasions to get my case sorted out that was were very poor in quality off service also went to barrhead travel the staff there are very unclear and not verbally able to deal with a inquiry that the customer wants to address basically young girls who dont seem to know what the left hand is doing from the right the could not give me clear information i my inquiry regarding my insurance document but did eventually get through to tps insurance with a call centre thats appallingly bad and very un helpful, this furthers my projection that travel company's especially barrhead and insurance company's just try to FLOG the customer who may be a little naive when booking a holiday anything they want due to the customers lack of experiance this has really opened my eyes and will be the last time I get travel insurance with Elect travel insurance which barrhead travel use in glasgow at there branch jamaica street I believe is under the name tps po box 132 leeds LS10 9BT I am somewhat sick and highly infurated by these so called call centres who do not know how to deal with a customer with that personel touch its just pathetic if anyone is travelling to europe find out because if its under the european union you will probablly get free health care etc these travel companys will say anything and aeverything to FLOG a holiday open your eyes and dont be fooled after all there just sales people who really dont have much exp in some countrys etc regarding law etc a complete shambles..never to be trusted.